Consolidate, Simplify and Streamline: Social Support Made Easier!
Kim McCall 060000VCYE Comments (4) Visits (8853)
The social tools with which we communicate with you, our support clients, seem to be growing by the minute as more tools and apps come online or grow in their respective functionality. Your feedback has told us that it is often tedious and time consuming to find the information you need to resolve a critical issue.
As you may already know, earlier this year IBM joined its Systems Middleware products into the Cloud family. That move, coupled with our desire to find an easier way to help you obtain this critical support information has led us to consolidate and streamline our social content streams. As such, we are moving to a consolidated set of social channels and using a standardized set of product specific hashtags in those channels. This will enable our users to more accurately and easily identify information coming from the Cloud Technical Support team and focus on information related to relevant IBM products.
These standardized hashtags will be used to organize the information we are pushing from our channels, by product. We will use these standardized hashtags in conjunction with any currently used product hashtags that our communities are used to. These hashtags will be formatted as #IBMCTS_<prod> ex: #IBMCTS_MQ or #IBMCTS_DataPower. These standardized tags allow support to eliminate some of the ambiguity inherent with the use of hashtags (such as #wmb WebSphere Message Broker vs. worlds most beautiful).
What you will see in the coming weeks is a set of centralized channels in our social space. The information flowing through these channels will include easier ways of filtering to relevant technical content via hashtags. The table below shows how we have already begun aligning our channels under the name “IBM Cloud Technical Support”.
(click graphic to enlarge)
This effort constitutes some twelve separate social accounts now merged into a few more focused accounts, which will be easier to navigate and consume! We feel very confident that this consolidation effort will make it much easier for you to find the critical technical support information to make our user community successful. While this constitutes the majority of the changes, there maybe some more coming in the second half of the year. We will be sure to communicate any changes across our channels.
As always, if you have any questions at all about our products, a product issue or support, please ask your question out on deve