A guide to self-help resources for IBM Cast Iron
BillCarey 2000000RX7 Visits (12031)
Navigating around ibm.com to find support resources for the different form factors of IBM Cast Iron can sometimes feel like a cumbersome task. There are many products in the IBM portfolio and a number of associated web pages. The purpose of this article is to provide a consolidated set of links to key support content that can help you be more self-sufficient.
A good starting point is the Cast
Is there a forum where I can post specific questions about IBM Cast Iron? Yes, a good place to find answers, ask questions, and engage with an ever-growing community of Cast Iron subject matter experts is the dW Answers forum. Use the "castiron" tag when posting your questions to the forum.
Are there other ways to get assistance about an issue with my Cast Iron product? Yes, there is a chat feature available to our Clients. Note that Live Chat requires a support agreement. Also, Live Chat is available only during specific hours during the week. See
How do I access product documentation for Cast Iron? Use this link to access the Cast Iron product documentation in the IBM Knowledge Center.
Does IBM Cast Iron use social media channels to promote support content?Yes.
Follow the CloudTechSupport Twitter account and look for the #IBMCTS_CASTIRON hash tag to see news about IBM Cast Iron.
Also, the IBM
And for reference, use this Soci
Okay, now what? If I've exhausted all the options and resources referenced here and still need assistance, how do I engage with IBM Cast Iron Technical Support? The best method to reach our Support team is to go to the Cast
I hope this article has been helpful in terms of providing a quick summary of some available content and resources that can help you be successful with the Cast Iron products.