Governance is a communication system for measuring complex needs, articulating a systemic response in Policy, and enforcing that policy. When I say it is a system, I mean that it is a social system abstracted from the people and psychologies that perform various Governance tasks. The people may come and go, but the system remains largely the same.
Smart Governance includes some additional dimensions that make the system evolutionary as well:
1. Dynamic methods for collecting and analyzing needs in an organization or society
2. Hierarchical, Market-based, or hybrid political models for integrating diverse points of view into the policy-making process
3. Diverse communication tools for integrating policies into a variety of business, IT, and social processes
4. Methods to measure policy outcomes, compare them to original needs, and re-define policy to meet new requirements
5. Solutions to measure systemic risks, capture mistakes and losses, and enhance organizational intelligence and Knowledge as a Shared Resource through constant systemic improvement.
The goal of the System is to meet the needs of The Customer, without regard to governing ideology, personal psychology, or vested systemic interests, as well as to continuously diagnose deficiencies in the The Smart Governance System, collect organizational knowledge, and improve over time.
Smart Governance is a challenge for human as well as IT systems. We all understand politics. Few understand Governance Theory as a Sociological System abstract from psychological and political practices. In this way, Governance Theory is a communication science more similar to computer science in its architecture and schematics.
The history of Governance is entwined with the history of governing ideology. But ideologies impose systemic order without regard to evolving customer needs or changing collective goals. In a Knowledge Society, governing system ideology is secondary to customer needs and collective goals. The constant pressure to improve outcomes in a globally competitive world, makes ideology a tool rather than a purpose of governance systems.
Hierarchical, Authoritarian, Democratic, Socialistic, and Market-based governing ideologies are all potentially useful systemic policy-making tools in different governing contexts when meeting customer and collective needs with systemic policy response. These ideologies, as communication methodologies, can be used interchangeably depending on the governing policy requirements.
In 1992, Francis Fukuyama wrote a famous book called The End of History, in which he forecast that the end of the Cold War would see Western Liberal Democracy become the predominant world governing system and that ideological struggle as a function of historical definition was dead. From a Governance Theory perspective, this thesis is hopelessly simplistic. Governing Ideology will cease to be a definition of history when companies, nation states and trans-national organizations liberate themselves from the confines of singular governing ideologies and tailor governing systemic tools (ideological communication instances) to meet ever changing policy needs of customer requirement and collective goals.
Smart Governance Systems