In the following video Lenny Liebman, Wendy Arnott and Glenda Crisp from TD bank talk about the challenges of the banking and financial services industry and how social business can help solve those challenges. Wendy says that customers and businesses are changing, more information is needed faster, and that TD bank is trying to be the leader in customer service. Glenda goes on to say that there are currently several legacy systems across the company with all sorts of information. The ultimate question then is: How to aggregate all that information making it useful to the entire company? The answer appears to be social business. Watch the video below to learn more.
IBM Customer explains how Social Business helped them