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Configuring Maximo for Use with Microsoft's Office 365 Email Service
[Note: Updated 12/12/2018 to add firewall authentication error to the troubleshooting section.] Configuring Maximo for use with web- or rather, using the term du jour, cloud-based email services is not appreciably different from service to service. On this blog we've covered configuring Maximo to connect to both Google's GMail and Microsoft's Live.com . We'll cover this for Microsoft's Office 365 Email. This configuration is essential the same as Live.com. Additionally, we'll go over a few... [More]
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STARTTLS: Authenticate First
with Patrick Nolan , Belinda Fuller , and Marcio Pereira Correa. Email connectivity difficulties 99.9% of the time are straight forward to resolve. Recently my coworkers and I encountered a customer issue that didn't fall into one the usual easy to resolve authentication problem categories. The customer had recently tried reconfiguring their email server to accommodate STARTTLS, which is something that Maximo has supported in the field since 7.5.0.3 and has been validated against popular Exchange based web... [More]
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Email Listener Communications via Live.com using SSL & STARTTLS
Prerequisites This entry assumes that you are already familiar with some of the prior Email Listener Service Management Connect content, especially the GMail series. For your convenience, below is a list of the series thus far. Lifting the Hood on JavaMail Communications Email Listener Communications via GMail - Part I: Importing the SSL Certificate Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL Email Listener Communications via GMail - Part III: Sending Service Requests E-mail Related Problems? Let the Logging Do... [More]
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