I would like to share an example of how to use the Service Contract. because I have not found many examples about it. You can create a service contract with the total cost $ 58,080.00 You could create a service line or a standard service line (Service Items application)   Still in Draft status, you can manage the payment, I mean; you can schedule payments as follows:   44 weeks would be approximately 10 months, so I put as a payment period from Feb 01 to Dec 05   Approve the Contract So you will have 10 invoices $5808.00 but you... [More]

Tags:  service contracts warranty

Over the last few weeks I have been speaking to more and more people with questions as to the best process for repairing assets. In the previous versions of Maximo there was never really an easy way of doing this, this has changed since Maximo 75. In versions 75 and later there has been a Repair Facilty option added, this little addition makes things so much easier.  The next key to this and the most important part is the PO. I have seen many customers create the PO against an item, wrong, we want to create the PO against a service. The... [More]

Tags:  service asset rotating support maximo repair fix #supmax

  OverView Sometimes an admin needs to make some changes or maybe even to test some changes in their Maximo system and needs to prevent the 'normal' users from accessing the system, potentially corrupting the data during the config or testing and generally making a nuisance of themselves ( or working , as they like to call it ).  There is a function called Admin Mode available in Maximo and this can be set up to allow one or more Administrative users to access the system locally while preventing 'normal' users from... [More]

Tags:  administrator request srm 7.5 asset users login service admin log stop access mode sccd ibm maximo crontasks prevent smartcloud in management disable

Maximo® for Service Providers 7.5.3 introduced the feature to automate the billing of price schedules, which means no need of human interaction to create bill batches and copy transactions.  With this function you can choose the frequency of billing generation and group these b ill batches by order number, customer cost center, customer PO, or reporting user, expanding the possible ways to organize customer billings.   Take a look at these two new topics to learn how to use this function: Configuring Automated Billing... [More]

Tags:  industry_solution add-on providers maximo industry billing crontask service asset solution provider management ibmeam sp

Are the target dates for your SLA not calculating as expected? The setup of your calendars and shifts plays an important part in calculating the target dates for SLA.   Take a look at this new post and have it everything running smoothly.

Tags:  maximo provider shifts ibmeam sla providers calc service calendars configure

Maximo for Service Providers is an add-on product for Maximo and SmartCloud Control Desk that helps meets the needs of clients who manage assets and services for customers, as a business, or clients who manage assets and services within an enterprise and bills internally for those services.  It includes a suite of applications that manage customer agreements, response plans, service delivery, supplier contracts and customer billing.     A simple but powerful capability which is available in Maximo for Service Providers is the ability to bill... [More]

Tags:  provider maximo service industry_solution ibmeam management sp asset

Previously, it was recommended to setup the Maximo Application Server (default name: MXServer) as a service in Windows. That recommendation has now changed. Beginning with Maximo Asset Management 7.1  technical support now recommends the usage of WebSphere Node Monitoring. This setting looks to the NodeAgent Windows service and applies the appropriate state to the MXServer.  To implement Node Monitoring use the following steps: 1) Log into WebSphere Integrated Solutions Console. 2) From the left navigation select Servers... [More]

Tags:  service mxserver maximo autostart node v7 ibmeam websphere

usage scenario  : A customer who rent Maximo application from a Cloud Application platform operator to manage their own business. In this scenario, we assume that the Cloud Application platform operator charges their customer monthly depend on the number of assets, the number of workorders which status is “COMPLETE” (you may define it according your own business requirements ), and the number of tickets which status is “RESOLVE”, and all of information were stored in Maximo system. Implement   steps ： 1 ．   Define a unique location which... [More]

Tags:  service maximo provider

  An important interoperability feature in Maximo is its capability of interacting with external applications via web service calls. Support of this type of integration scenario is achieved by the deployment of Integration Framework services (Object Structure, Enterprise, and Standard) as web services (inbound integration scenario)   and by calling external web services by means of web service compliant end point (outbound integration scenario). Prior to Maximo 7.5 release, the Integration Framework support of web service interoperability was... [More]

Tags:  framework mea integration web asset-management ibmeam service