There is a rich text framework design gap in how entity characters are handled (encoded / decoded) behind the scenes that results in text truncation when a less than symbol ( < )  is present in a non-rich text field that's pulled into the communication RTE via a variable.  This blog article will present a work around for this behavior.  We'll set up the problem and the solution side-by-side.  As with anything presented in these blogs, refine your approach in a test environment before rolling out to production.... [More]

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