I would like to explain the usage of the Asset Up and Asset Down Status, and also the ASSETSTATUS, LOCSTATUS, and LOCASSETSTATUS domains .  Questions surrounding these components of the Maximo Assets application have been asked by some of my clients, so this likely means that more Maximo users must have made similar observations.  Hopefully I can clarify this functionality here.   A client recently inquired about two observations related to Domains: "I thought Maximo used to store Asset status changes in ASSETSTATUS table. But we noticed... [More]

Tags:  ibm-blog #iot-support;#supiwms;#su... #maximo #locassetstatus #locstatus #assetstatus #supmax #pluscassetstatus

The most critical aspect of all production systems is being able to ensure high-availability in case of critical failures. The traditional approach was to a operate Disaster Recovery site and Fail-Over Clusters. This requires 24x7 maintenance and monitoring activities and adds the significant costs for hardware, software and human resources engaged. Due to this, many companies opt-out of having the high-availability for their EAM system.   Thankfully, there is a new option with Database-as-a-Service offering being provided by all major... [More]

Tags:  #dbaas #maximo #high-availability #tririga

You can find an index of my blogs here :   ht tp:/ /ibm .biz /Bdi uf F   In this blog I would like to highlight what are our key Features and Value.   Watson IoT Accelerated Value Program Features and Value Delivered by IBM Software Accelerated Value Program   Feature: Single Point of Contact across IBM Value Delivered: Serves as the client’s trusted advocate and consistent communications source for support issues, product updates, and fixes.   Feature: Proactive Planning Services Value Delivered: Co-authored... [More]

Tags:  maximo+7.6 ifix #iot-support;#supiwms;#su... map maximo #maximo #maxsup #maximo_support flow #supmax

Here is an issue that some Maximo users have encountered and they have asked me if this a bug.  It seems like it could be, at first... The core functionality of Classifications (for Assets records) is to provide a detailed, hierarchical set of attributes which facilitate selection, preventive maintenance, purchasing, and other critical asset management functionality.  This necessitates the ability in Maximo to allow extremely granular classification of asset records.  The result is that you can build both very simple, and very complex... [More]

Tags:  hierarchy specifications #classifications #maximo_support ibm-blog #apply_down_hierarchy_che... #supmax #maximo #iot-support;#supiwms;#su... #apply

Greetings from the Maximo support desk!  I have the pleasure of speaking to several IBM Maximo clients each day, and I want to share some of my real world customer support cases from my role at IBM as a Level 2 Support Engineer.  A former manager of mine used to interview candidates for technical support jobs by asking them, "Are you running FROM something, or are you running TO something?".  There are many good answers to this question, but I've always considered myself to be running TO my various positions in technical client... [More]

Tags:  #maximo_support ibm-blog #iot-support;#supiwms;#su... #iot-support iot-support #maximo maxsup #supmax #ibm_internet_of_things

Here's a good question that I fielded from a Maximo User recently... "...I have a question about the question mark"   Good Question... You may have noticed that, on occasion, a question mark icon appears in the field where you've entered a value in some Maximo applications. The shortest answer is... This is not necessarily an error message; this is a conditional GUI response to the value that has been entered in a field .  If a value is entered, and is then persistently displayed along with a question mark, then this is a valid... [More]

Tags:  iot-support #iot-support;#supiwms;#su... #maximo_support maxsup #maxsup ibm-blog #supmax #maximo

It was recently brought to my attention by a customer who installed an Interim Fix for Maximo 7.6.0.0 that the Maximo Asset Management version number had been updated from Maximo 7.6.0.0 to 7.6.0.9.  This was a cause for alarm which in term had them contact IBM to confirm the version of the application and look in to why it was showing incorrectly.  After reviewing the system information which looked similar to the following, but not the same. (I don't have an environment with this versioning issue).   Version Tivoli's... [More]

Tags:  #interim+fix #version #maxsup #interimfix #install #maximo

Part One - The Scope, Scale, and People of Support   I am a "Level 2" Support Engineer for IBM Maximo and this is the first part of a five-part series of articles.  These articles are based on a presentation that has been given by the Maximo L2 Support Manager, Thomas Aaron.  I work for Thomas, who manages a team of Level 2 Maximo application support engineers in North America (United States and Canada), South America (Brazil), and the Philippines.  Thomas is based in the United States and is a proud Texan! As this series of articles... [More]

Tags:  #iot #apar #maximo_support ibm-blog #supmax ibm #maximo #ibm_internet_of_things

Before I tell you about changes that are happening (or have started already) in regards to fix delivery in Maximo, please read our all-important disclaimer: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a... [More]

Tags:  #supmax #ibmeam #maximo #iot