When a user opens an application and tries to print directly from Maximo toolbar, it is then that they invoke what is formerly known as Direct Print. In the new Maximo v7.6, this feature is known as Toolbar Print (TP).  If this feature does not function as expected, to help troubleshoot it mxe.directprint.javaconsole.debug system property is available in the System Properties application.   When you use a web browser that supports java applets, you can access additional debug info. In order to accomplish this, an update is required to... [More]

Tags:  javaconsole edit maximo+7.6 mxe.directprint.javaconso... debugging console debug

In certain cases you can't turn off the Admin Mode you will see some errors like this "Cache LOCHI could not be initialized". The IBM tech not explains how to resolve this issue. If you have followed the solution and still not not resolved you can try the below solution. Find out you have any orphaned location records. First get a list of the distinct system id's in the lochierarchy table with select distinct systemid from lochierarchy;   For each systemid do this:   Create a  temporary table with this statement... [More]

Depending on what you want to achieve, here's a basic guide on how to migrate Oracle view into Maximo DB.   1) Create a view directly on the backend. Create view MPCASSET as select * from asset; later, you can select all records from MPCASSET, just to see the resultSet, the same as in ASSET   2) Go to Maximo DB Config, and click New Type the same name... MPCASSET The app will automatically recognize the existing view and set Is View= trueSelect ASSET as the Extends Object You may have to use the options for Join Object and View... [More]

Out of the box, it's not possible to create an escalation to MAXINTERROR object.   The problem here with the MAXINTERROR object is that it is not a Main Object. It means that you cannot use it in an escalation, action, workflow, etc.   For you to be able to create an escalation you will have to make it a Main Object. You may do the following test using a test environment first.   1. Make sure you have a back up of the Maximo database. 2. Login to Maximo and go to Database Configuration app. 3. Bring up the MAXINTERROR object and check the... [More]

Tags:  ; tpaedatabase; tpaeesc ibm-blog maxinterror escalation;

There is a user account that was created in error and when trying to delete it, an error stating that the user is named as an owner on a ticket is shown. This is working as expected.   If there are related records associated to this user, then it won't be able to be deleted. It would cause an  inconsistency in the database.   You may want to delete this record from the back end (database). However, this is not supported and it's not recommended.

Tags:  user; tpaesecurity; tpaedatabase; record ibm-blog delete; related;

Have you experienced some issue scenario where some specific files, such as .docx or .xlsx extensions will not display properly in your browser for no apparent reason? Those files display as garbled text with strange or bad characters, and then the content become unreadable, as you can see in the image below :   To resolve this issue, you need to check first whether the users have problems downloading other type of files, e.g PDF or DOC or TXT...   File .xlsx is  a combination of XML architecture and ZIP compression for size reduction.    You... [More]

Tags:  ibm-blog

Have you experienced some issue scenario where after spending some time investigating, the only option left is to consider that the maximo tables data integrity is likely incorrect ?   If so, do you know how you can do that ?   Maximo has an internal tool called Integrity Checker for data integrity and it is also a recommended tool to confirm whether some upgrade process for example was successful. You can use it for non-upgrade purposes too, specially if you suspect your Maximo data could be corrupted, since the tool reports data integrity... [More]

Tags:  ibm-blog

We have some users reporting an issue with Email Listener on versions Maximo 7.5 and 7.6 , where the emails are not getting processed without delays.    In this specific scenario that I mentioned there is some delay happening in the processing of emails by the users. They checked the Last Run time for Email listener and it was getting updated with the most recent time. They checked the Email Cron task by reloading the request for the respective schedulers it was getting updated with the most recent time. Still the email was not getting... [More]

Tags:  ibm-blog

When using E-Signature (or eSig, e-Sig) in a workflow process it does not seem to work. However, if you change the status of SR record from front end, for example , everything is getting populated in the LOGINTRACKING table.   This is actually a known limitation of Workflow where workflow has control of the record and E-Signature is not being called. (This functionality is not currently present in Maximo)   If you require to track data, there is the WFTRANSACTION table you can reference either in the database or from the Select Action -... [More]

Tags:  ibm-blog