Greetings from the Maximo support desk!  I have the pleasure of speaking to several IBM Maximo clients each day, and I want to share some of my real world customer support cases from my role at IBM as a Level 2 Support Engineer.  A former manager of mine used to interview candidates for technical support jobs by asking them, "Are you running FROM something, or are you running TO something?".  There are many good answers to this question, but I've always considered myself to be running TO my various positions in technical client... [More]

Tags:  #maximo_support ibm-blog #iot-support;#supiwms;#su... #iot-support iot-support #maximo maxsup #supmax #ibm_internet_of_things

Maximo SysAdm Times Welcome to the Sysadm Times !!!!   The filters in the ASSET (CM) applications are inoperable in "Summary" tab.   Steps ====== 1. Go to Asset (CM)-->select ASSET1207A --> click on View tab -->scroll down --> click on Summary tab --> click Filter --> In Parent field   2. Enter 1207A and press ENTER   Problem: Maximo doesn't filter the record, clear the records and press ENTER again, Maximo shows "There are no rows to display" . Maximo doesn't bring up the list... [More]

Hello Everyone, Thanks for continuing to read into Maximo Spatial 7.6.0.1 Series. Now that we've gotten 7.6.0.1 Spatial already installed from #1 in the Series , Second up in the Spatial Series is talking about one of the main things you will notice after upgrading to Spatial 7.6.x: The Map (Spatial) tab has been removed! The two tabs has been brought together instead to use just one Map tab. One thing to note, is that after the Maximo Spatial 7.6 installation it will be necessary to execute manual steps to remove the old Map (Spatial) tab... [More]

Tags:  ibm ibm-blog map removed 7.6.0.1 map(spatial) #maxsup maximo tab spatial

Hello Everyone! Over the next few days/weeks, I will be sharing with you some information regarding Maximo Spatial 7.6 , and more specifically 7.6.0.1. ​If you are now installing Spatial 7.6.0.1 you can take a look at our Maximo Spatial Wiki's Spatial Matrix to keep an eye on supported versions: Maximo Spatial Matrix ​From my previous post, most of you are already aware of the Spatial 7.6.0.1 release . To deliver good news, I wanted to let everyone know that Maximo Spatial 7.6.0.1 is now supported against TPAE 7.6.0.5! You will need an IFIX... [More]

Tags:  install #maxsup ibm maximo suraj ibm-blog 7.6.0.1 tpae spatial 7.6.0.5

This entry does not provide a detailed step-by-step but the intention is to give an idea of the applications involved in each scenario.   Moving a Rotating Asset from a Storeroom to a 'Salvage' locaiton Using Move/Modify Asset and Issue Current Item from within Inventory application does not accomplish this, neither does the Move/Modify Asset from within the Assets application In order to accomplish the successful move, there is a two-step process. You will use the Inventory Usage application to ISSUE the asset from the Storeroom... [More]

Tags:  supmax

Are you new to using the Graphical Scheduling and Graphical Assignments application? If you are then this is for you. I created a quick document outlining what to expect when planning with crew, crew types, crafts and labor. I had a customer ask this question earlier in the week, so I thought it best to create a quick and simple entry on it and share it with you all.    Link to DCF:   http://www-01.ibm.com/support/docview.wss?uid=swg22001399

When a user tries to open an xlsx attachment, the attachment does not automatically open up, and instead prompts to save the record as an docx file.   To resolve this, you will have to update the mime.types file.   1. Add the following line to the mime.types file: application/vnd.openxmlformats-officedocument.wordprocessingml.document docx pptx xlsx 2. Restart the IBM HTTP Server. 3. Added the following lines to the httpd.conf file: AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType... [More]

Tags:  xlsx file docx saved mime

Users are unable to navigate solely using the keyboard. For instance if a user has the cursor in the Asset field in the Assets application and hits tab on the keyboard, the cursor moves to the Description field. It skips the Detail Menu next to the Asset field preventing a user from accessing the detail menu information i.e. Select Value menu solely using the keyboard.   To resolve this, you have to enable the Screen Reader. Please do the following: 1. Go to Users application 2. Bring up the user that needs the Screen Reader enabled 3. In the... [More]

Tags:  lookup reader ibm-blog keyboard screen navigate

If you use the Desktop Requisition application and did a simple search on it, you may have noticed that you have a lot of useless requests there. Well, requisitions can be closed in the following ways:                       1) Direct Issue Materials that have a PO created. (line type =... [More]

Tags:  desktop close requisition