Problem: Performance issue while retrieving a Work Order with Tasks or navigating to Plans and Actuals tab.   Symptom: SystemOut.log shows up a query similar to the following that takes long to be executed: [mm/dd/yy hh:mm:ss] SystemOut [WARN] [MAXIMO] [] BMXAA6720W - XXX:USER = (XXX) SPID = (1251) app (null) object (DOCLINKS) :  select 1 from dummy_table where exists (select 1 from doclinks where (ownertable='WOACTIVITY' and ownerid= XXX ) or (ownertable='WOACTIVITY' and ownerid in (select workorderid from workorder... [More]

In the Users application the screen below will appear when you click on the "Set Password" button.  This is used when setting up a new user or changing the password of an existing user.  Some users would like the  "E-mail Password to User?" checkbox to not be checked by default to avoid accidentally sending unencrypted email messages containing passwords.    Currently the "E-mail Password to User?" check box is hard coded to always be true. There is an enhancement request entered to set the... [More]

Some Maximo Users have reported their unexpected observation of not being able to edit the Start Date on a Master Contract when they attempt to revise it.  I spoke to the development team and product designer and found that this is, in fact, the expected behavior...   Cause: The business rule of the Master Contracts application in this scenario is to disallow a change to the contract Start Date or End Date even if the User has changed the Status of a contract revision to WAPPR.  The edit ability for these two fields is only allowed on insert.  ... [More]

Tags:  iot-support maxsup ibm-blog

Maximo SysAdm Times   Welcome to the Sysadm Times !!!!   The other day I was working with a customer who was having an issue configuring Bing Map and displaying multiple work orders belonging to the same location on the Map Manager.   Map Control has to be added to the Work Order Tracking application, with the ability to view Multiple Markers. Then for example two work orders must be located to the same service address.　 Selecting Bing Map in the MAP manager application should allow both work... [More]

Tags:  iotsupport 7.6.0.7 map-manager manager maximo map

  Introducing IBM Support Value Add Offerings for Maximo Support Value Add Offerings are designed to give you, our client, a short burst of custom technical advice that you may require for short periods of time but are difficult for IBM to fulfill today in a manner that is easy to purchase and consume. The help may relate to upgrades, initial deployments, configuration, or general enablement.   The scope of these are generally beyond that of base level support, but not sufficiently long or complex to merit a SOW-based Lab Services... [More]

Tags:  maximo #maxsup

Problem: Error in Preventive Maintenance application while trying to run Forecast Generation in the background. Symptom: Steps to replicate the problem: 1. Go to Preventive Maintenance application. 2. Bring up any active PM record. 3. From More Actions, click on Generate Forecast. 4. From Generate Forecast dialog, enter the following and click OK: Forecast For (Days) = 90 Run Forecast Generation in the Background? = Yes At this point, system throws the error "BMXAA4190E - Job name PMFORECASTGEN is not in the value list.".... [More]

Tags:  ibm-blog

  Maximo database can became corrupted as a result of software or hardware failure. The human error can also  contribute   to it. So we need   to be sure that our back up / recovery procedures have been developed to minimize the  down time of the application. The questions we should ask and   answer are : What is a time required to recover a database How often we need to take a backup What type of the backup is sufficient :   tablespace   or datase level, full or incremental How much storage we need for... [More]

I was chatting with a customer who was not aware that we can now have assets created via an asset template enter work flow automatically if needed. Seem's this has been something always in Maximo, but it has not always worked as needed .  The apar associated with this issue is IV84773 and has been corrected by design as of M ax imo 7 50.1 1. The set up for it is very straight forward and requires very little set up, the link below will take you the document that outlines what needs to be done for set up.   Link to DCF:  ... [More]

Tags:  work asset initiate templates #maxsup flow template workflow

Some Maximo users have noticed that when you initially pull up your list of Failure Codes in the Work Order Tracking application, that the Failure Codes display in a random order and are not sorted.  To see this pull up a work order, click on the Failure Reporting tab, and then click on "Select Failure Codes".  What you see will look something like this:   You can get it to sort by the failure code by clicking on the "Failure Code" column header, but some users would prefer that by default the values appear... [More]