The database is central to the functionality of IBM Tivoli service management products. It stores all data that is collected and calculated by the applications. This database also stores metadata for configuring and maintaining the environment. Reporting also generates resource-intensive management reports. Because all functionality is based on database performance, the database can be a key focus for performance tuning. SQL query tuning and creating indexes against a database can help to obtain maximum performance from IBM Tivoli service... [More]

Tags:  performance db2 tools

Just home from watching Avengers Assemble at  the movies, thinking about how super heroes manage to be exactly where they are needed at just the right time. When you are in a tricky situation, wouldn't it be convenient to have your own personal superhero to save the day. Maximo field help is available to you exactly when you need it, and where you need it. If you do not know what information is needed in a Maximo field, or what the consequences of selecting a particular option are, then you can click ALT+F1 on the field and the information you... [More]

Tags:  documentation management help maximo asset

Ever explored the various ways of changing status of Mbos using the Integration framework. The Integration framework provides 2 kinds of services - Object Structure Services and Standard Services which allows a client to change status of a stateful Mbo using XML/HTTP or SOAP invocation. All these can achieved with configuration and no coding work is needed on the Maximo/Tpae platform side. For more details about how to do this please select this link or access this url... [More]

Tags:  ibmeam mea changestatus services annotation maximo

Note: Barb Ballard recently posted the following blog entry in the Process Automation Group. Since it equally applies to Asset Management, I thought I would post it here too.   When debugging a problem or when looking to recycle a JVM, it is useful to know which users are logged onto the system and what JVM they are working on. If a JVM needs to be recycled, you could then notify the users on that JVM that they will get an interruption in service. Or when debugging a problem it is useful to know what a user was doing on a particular JVM... [More]

Tags:  performance

Introduction In Part II of the series of articles calculating dates, we learned to use the Java Calendar and Date classes and methods. The question is: What is the equivalent in JavaScript? This article picks up where Part II left off and implements a JavaScript-based script to calculate dates. JavaScript-based date calculation The scenario is exactly the same as Part II, so I will not go over the set up details again. Please review Part II if you need to understand how scripting is exploited to calculate dates. To summarize: I created an... [More]

Tags:  ibmeam maximo scripting

Have you ever wondered or felt like you have been backed into a corner and couldn't get out? Well maybe you have, but probably not when dealing with Maximo. Maximo is highly customizable and if you ever thought that you couldn't do something in Maximo, you were probably wrong. There is usually a way to accomplish most things you're looking to accomplish.  Either via custom code, or through front end customizations. Have you ever wondered how you could manipulate the PM Work Order Generation crontask to execute PM's for certain sites? As... [More]

Tags:  workorder crontask pmwogen pm wogen generation work

  Yoo Hoo.  Yes...Not Yahoo...Yoo Hoo.  I was introduced to this chocolate milk type drink last week when I hosted over 40 girls from my daughter's high school swim team for a pasta dinner.  After a long day of school and practice, the girls descend onto a parent's house to refuel themselves with pasta and Yoo Hoo's before heading off to their next activity of another swim practice, work or homework.    I quickly lost count of how many cartons of Yoo Hoo's were consumed at our house....but couldn't get that marvelous, celebratory... [More]

Tags:  qbr ad analysis ibmeam bi maximo report bilog v75 data hoc

No, this is not a Burger King commercial! If you are implementing Maximo Asset Management 7.5 (MAM 7.5) and are not able to change the status of an approved purchase order to waiting on approval (WAPPR or whopper) in order to make edits to the purchase order, you have come to the right spot! Read on…   In MAM 7.5, supply chain management features got an overhaul. A slew of new features were introduced in purchasing area out of which purchase order revision is one of them. We will refer to purchase order revisioning as PO revision from this... [More]

Tags:  ibmeam

In the Version 7 releases, you can create very powerful ad hoc reports in within the various Maximo applications - without requiring developer's technical skills or database knowledge - to meet your individual business and project needs. This functionality is often referred to as QBR, or Query Based Reporting. Throughout the BiLog (Business Intelligence) entries, I've touched upon some of the features of QBR reporting including Using an application's query and extending thru QBR at   http://ibm.co/hzh70D Detailing the... [More]

Tags:  bilog qbr v7 ad features hoc ros analysis ibmeam v75 data reports

So, you think you have a performance issue that requires opening a PMR with IBM Maximo support. You open the PMR, and the first thing that comes back is, "Please provide the MustGather information".   We're all in a hurry these days, and it seems like such a hassle to provide this info. However, read on, and I'll explain why the MustGather data for your Application and HTTP Server(s) can provide invaluable insight into your environment for solving performance issues. Just to recap, the data you are asked to collect for your... [More]

Tags:  was websphere mustgather

In last week’s BiLog , we talked about report usage, and how you can utilize a variety of mechanisms, including reports, KPIs or result sets to monitor which reports your users are and are not using.   Report usage information is also critical in identifying your reports which take to longest time to execute, as you want to insure these are optimized for report performance.  Why is this important?    Like so many things, reports follow the 80/20 rule, where 80% of your report processing is done by only 20% of your reports.   So as you... [More]

Tags:  data maximo report enablers bi ibmeam analysis bilog performance

  Do you assets talk to you? Are you even listening? What could you do better if you knew what they were saying? Discussions with the various levels of government, private sector and others always reveals a complex matrix of systems that are unique to a particular department/division/branch/line of business that are not shared with any other groups. So the point is many times there are systems in place that perform monitoring and reporting about the current health of the asset, however combining the data from those systems is complex, difficult... [More]

Tags:  ibmeam

One of the questions I am most frequently asked is in regards to how item warranties are triggered.   In order to explain this, I think it best to start with an example.   Say you are in the mood for listening to some of your favorite tunes as you jog along the river bank.   You head down to the local electronics store and pick out a stylin’ device with headphones that match your sneakers.   Now, as is expected in our society, you must pay for this item before you leave the store.   Although the device has a warranty that will take effect... [More]

Tags:  transportation maximo item warranty

If you are an IBM client, business partner, consultant, or even a IBM Maximo developer you should be following the Maximo Development Best Practices when customizing Maximo Business Objects (MBO's).  As a Maximo developer and Lab Advocate, I have dealt with many clients who have extended Maximo business objects and have made their own customizations. When extending the MBO's you should be aware that if done incorrectly, it could lead your end users to experience poor performance, out of memory errors and/or system crashes amongst... [More]

Tags:  mbo maximo tpae practices best development

The Interim Fix (IFIX) is available at Fix Central   As with all IFIXes, TPAE 76010 IFIX 009 is cumulative and includes all fixes provided with Maximo Asset Management 7.6.0.10 Interim Fix 008, with these additions: APAR Application Name Description IJ12961 All Applications If you are running a Maximo application in the Microsoft Edge browser, you cannot enter a where clause to filter records. IJ14052 Service Requests If you use Internet Explorer, in the Service Requests application, when you update the internal priority, the description does... [More]

Tags:  ibm-blog maximo+7.6 #maxsup ifix mif76 maximo

Starting in the next few weeks you will begin to notice some changes with this blog. Support is moving to a new blogging experience. To align with those changes, some of our technical support content in this blog will be converted to knowledge articles at a new home on IBM Support . As content is moved, redirects will be put into place to avoid broken links.    You can subscribe to My Notifications to receive notifications about technical support content updates. The IBM Support Insider provides information about how IBM Support is transforming... [More]

Tags:  iot-support

The Interim Fix (IFIX) 013 is available at Fix Central.   As with all IFIXes, MAM 7610 IFIX 013 is cumulative and includes all the following fixes provided with Maximo Asset Management 7.6.1.0 Interim Fix 012, with these additions: APAR Application Name Description IJ17104 Service Requests In the Service Requests application, the search icon size is incorrect in Internet Explorer. IJ17455 Domains Follow up work orders cannot be created if the crossover field CLASSSTRUCTUREDID is associated to a crossover domain of ASSETCROSSCI. IJ17561... [More]

Tags:  maximo+7.6.1 #maxsup ifix ibm-blog controldesk761 maximo

You can find an index of my blogs here: http://ibm.biz/BdiufF Watson IoT Accelerated Value Program (AVP)   2019 AVP Summit – Maximo Advisory Council and TRIRIGA Advisory Council   What is IBM Watson IoT AVP Summit? The AVP Summit is an exclusive 2 days AVP Watson IoT clients conference held in our IBM office in Littleton MA. During this conference our AVP clients have the chance to meet with our Product Offering team, Product Architect & Designers, Development team, Subject Matter Experts and much more.  We also have a quarterly MAC virtual... [More]

Tags:  acceleratedvalueprogram avp #iot-support #iot-avp

The Interim Fix (IFIX) 001 is available at Fix Central.   APAR Application Name Description IJ18195 Graphical Scheduling - Large Project In Graphical Scheduling and Graphical Scheduling - Large Project, a negative lead time on constraints is applied in the wrong direction. IJ18194 Scheduler Data Manager In Scheduler Data Manager, load hours are not calculated correctly. IJ18303 System Object Maximo is not closing connections properly, causing a buildup of long running and inactive connections in the database. IJ16322 Work Order Tracking If an... [More]

Tags:  #maxsup maximo+7.6.1 ifix ibm-blog maximo

The Interim Fix (IFIX) is available at Fix Central .   As with all IFIXes, TPAE 76010 IFIX 008 is cumulative and includes all fixes provided with Maximo Asset Management 7.6.0.10 Interim Fix 007, with these additions: APAR Application Name Description IJ16170 System Object In environments using DB2, special characters (i.e. ~ and &) are not working as expected when filtering text search enabled fields. IJ17509 Inventory Usage In Inventory Usage, when trying to split the usage quantity on a line item in several bins, users receive... [More]

Tags:  #maxsup ifix maximo maximo+7.6 ibm-blog

The Interim Fix (IFIX) 011 is available at Fix Central.   As with all IFIXes, MAM 7610 IFIX 011 is cumulative and includes all the following fixes provided with Maximo Asset Management 7.6.1.0 Interim Fix 010, with these additions: APAR Application Name Description IJ16322 Work Order Tracking If an Anywhere user clicks the timer button on a work order, the scheduled start date of the work order is updated to the current system date. IJ15750 All Applications In all applications, attackers can gain access to sensitive information that they are... [More]

Tags:  #maxsup ifix ibm-blog controldesk76

The Interim Fix (IFIX) is available at Fix Central .   As with all IFIXes, MAM 7609 IFIX 018 is cumulative and includes all fixes provided with Maximo Asset Management 7.6.0.9 Interim Fix 017, with these additions:   APAR Application Name Description IJ02899 Graphical Scheduling In the Graphical Scheduling application, the Planned Labor Hours column does not display calculated values. IJ14488 All Applications In all applications, old PDF attachments that do not contain trailers cannot be printed. IJ15871 Chart of Accounts In any application... [More]

Tags:  maximo+7.6 controldesk76 maximo #maxsup ifix ibm-blog

The Interim Fix (IFIX) is available at Fix Central .   As with all IFIXes, TPAE 76010 IFIX 007 is cumulative and includes all fixes provided with Maximo Asset Management 7.6.0.10 Interim Fix 006, with these additions: APAR Application Name Description IJ09103 Report Administration When you are in a time zone earlier than the server, you cannot schedule reports for 12:00 on the first day of the month. IJ15479 Inventory In the Storerooms application, the inventory lead time is not calculated correctly. IJ15583 Inventory In the Inventory... [More]

Tags:  : ibm-blog maximo ifix maximo+7.6 #maxsup

How do you post meter readings to Maximo using the Rest API?  Which object structure should I use?  Do I need any http headers?   There is more than one way to use the Maximo Rest API to update Asset meter readings.  So, what is the correct way?   In Maximo 7.6, an out-of-the-box object structure was added to the product for the purpose of updating meter readings.  That object structure is called MXMETERDATA.  You can use this object structure if you wish to add meter readings using the Rest API.  Below you will find an example of an asset, and... [More]

Tags:  ibm-blog mxassetmeter readings meter rest mxmeterdata

I have run into a couple of situations as of late that presented strange symptoms when loading data into the continuous queue.  In these scenarios, clients were loading records into the continuous queue using various methods, however only 50% of the messages in the queue were being processed successfully into Maximo, and the other half of the messages were simply missing and no longer in the queue.   After digging around in the client's systems, I found that the JMS email listener MDB had been enabled in the following files:... [More]

Tags:  lsnrjmsact jms transactions listener intjmsact ibm-blog mdb missing

Maximo® Business Rules (MBR) is a scripting language that provides a cloud-safe way to extend application business logic. MBR, JavaScript and Python are the scripting languages that are available in IBM® Maximo EAM SaaS Flex. MBR is the only scripting language that is available in IBM Maximo EAM SaaS. See the MBR scripting document that is attached to the Maximo EAM SaaS wiki for further information.

Maximo 7.6.0.8 on newer provides functionality to support both soap 1.1 and 1.2 versions simultaneously for Dynamic Web Services deployment.   NOTE:  This new functionality is limited to WebSphere Traditional environments and is not supported for WebSphere Liberty environments.   To enable both soap versions, there are a few steps you must follow carefully.  Any errors made in the following files can prevent you from being able to deploy the Maximo application, or use web services successfully.   1.   Log in to the Maximo application and... [More]

Tags:  meaweb dynamic soap webservice ibm-blog

When work Work Groups was added to Work Order Tracking they incorporated the same logic in finding the lead as is used in work flow assignments.   Here is the logic that is used in determining the Lead field   1. Starting with Sequence #1, find Person with appropriate Calendar and Shift - exclude Persons a. with a  UseForSite value that is not NULL and is unequal to the Site associated with the Object that initiated the Work Flow                                                                                                                    ... [More]

When decide and planning to migrate to use only API Key instead of Client ID for authenticating requests Google Maps in Maximo 7.6.0 environment.  As we may know that "Client ID" (all client IDs begin with a gme- prefix) was required when using Google Maps provider in Maximo 7.6.0.      Before begin, first is Maximo 7.6.0 should already configure maps in Map Manager application to enabling maps as per in this guide https://www.ibm.com/support/knowledgecenter/SSLKT6_7.6.0.8/com.ibm.mbs.doc/map_manager/t_config_maps.html     And already... [More]