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Create an escalation on the MAXINTERROR object
Out of the box, it's not possible to create an escalation to MAXINTERROR object. The problem here with the MAXINTERROR object is that it is not a Main Object. It means that you cannot use it in an escalation, action, workflow, etc. For you to be able to create an escalation you will have to make it a Main Object. You may do the following test using a test environment first. 1. Make sure you have a back up of the Maximo database. 2. Login to Maximo and go to Database Configuration app. 3. Bring up the MAXINTERROR object and check the... [More]
Tags: ; tpaedatabase; tpaeesc ibm-blog maxinterror escalation; |
User account related to a record cannot be deleted
There is a user account that was created in error and when trying to delete it, an error stating that the user is named as an owner on a ticket is shown. This is working as expected. If there are related records associated to this user, then it won't be able to be deleted. It would cause an inconsistency in the database. You may want to delete this record from the back end (database). However, this is not supported and it's not recommended.
Tags: user; tpaesecurity; tpaedatabase; record ibm-blog delete; related; |
Strange or bad characters opening attached documents
Have you experienced some issue scenario where some specific files, such as .docx or .xlsx extensions will not display properly in your browser for no apparent reason? Those files display as garbled text with strange or bad characters, and then the content become unreadable, as you can see in the image below : To resolve this issue, you need to check first whether the users have problems downloading other type of files, e.g PDF or DOC or TXT... File .xlsx is a combination of XML architecture and ZIP compression for size reduction. You... [More]
Tags: ibm-blog |
Email Listener processing emails with high delays
We have some users reporting an issue with Email Listener on versions Maximo 7.5 and 7.6 , where the emails are not getting processed without delays. In this specific scenario that I mentioned there is some delay happening in the processing of emails by the users. They checked the Last Run time for Email listener and it was getting updated with the most recent time. They checked the Email Cron task by reloading the request for the respective schedulers it was getting updated with the most recent time. Still the email was not getting... [More]
Tags: ibm-blog |
E-Signature not working on Workflow records
When using E-Signature (or eSig, e-Sig) in a workflow process it does not seem to work. However, if you change the status of SR record from front end, for example , everything is getting populated in the LOGINTRACKING table. This is actually a known limitation of Workflow where workflow has control of the record and E-Signature is not being called. (This functionality is not currently present in Maximo) If you require to track data, there is the WFTRANSACTION table you can reference either in the database or from the Select Action -... [More]
Tags: ibm-blog |
List of the available mxevent in Maximo?
You may have already asked yourself whether there is a list of available mxevents somewhere in Maximo, that you can use in some of the Application Designer controls properties to fire events. There is not a specific list already done or available, however, it is relatively simple to get a list of the mxevents available. To view all of the events defined in the system, you must export the system .xml files by selecting a main tab from the Application Designer and choosing Select Action > Export System XML. This action exports the... [More]
Tags: ibm-blog |
How to add constraints between child Work Orders in Scheduler Gantt View?
When you want to add a constraint between work orders the constraint icon from the toolbar is selected. The cross is visible in the Gantt view. Typically this is where work orders have constraints associated. However the constraint cannot be added between the parent-child work orders. Why would this be the case? The data retrieved by Scheduler needs to include all the components it requires. The parents also need to be displayed. Otherwise, it is not able to work with them as the underlying data is not available. DESCRIPTION Lets... [More]
Tags: gregory nugget ibm-blogs assetmgmt maximoacademy maximosupport iotsupport ibmeam eleri |
Transferring 100 Items on a 1/3 Conversion Should Not Mean That You Receive 99 Back
Transferring 100 Items on a 1/3 Conversion Should Not Mean That You Receive 99 Back When there is a conversion factor between two storerooms and the conversion is 1/3 units the consequence can be that after sending 100 items and return them, only 99 are returned with one lost. Understandably this happens because it is using a 1/3 conversion. This can be resolved by modifying the attribute Conversion value to have 4 decimal points instead of the out of the... [More]
Tags: tpae maximo maximo_academy conversion curbaltotal |
Download link does not display data in the spreadsheet if you Open, instead of Save.
You're working with Maximo and may have observed that the Download functionality and behavior for Internet Explorer has changed. Previously, clicking download gave users the option of opening the file or saving it. When choosing Open, the spreadsheet file opened directly, displaying the data on the List tab. Now, when clicking Open, the spreadsheet file appears to open, but no data is displayed. Then you wonder : Is there a security or other setting in Internet Explorer that is preventing the spreadsheet data from displaying? The... [More]
Tags: ibm-blog |
Alignment on integer type fields in Maximo
You have a couple of fields that are getting right justified and it seems to be based on MAXTYPE on the MAXATTRIBUTE table. Is there anyway to change the justification on a field in an <app>.xml, since we can't make changes to the MAXTYPE for all fields considering you the type that you are referring to is "INTEGER" ? You would even try the following, but it will NOT work for INTEGER fields : 1) From Application Designer export the app xml file 2) Save a copy of the xml file 3) Edit one of the copies to make the change... [More]
Tags: ibm-blog left align maximo right center |
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