
From the Maximo Support Desk - Overview of IBM Internet of Things' Maximo Support, Part Three
Part Three - Severity, Response, and Engineer Engagement I am a "Level 2" Support Engineer for IBM Maximo and this is the third installment of a five-part series of articles that will give you an overview of the Maximo application support environment. These articles are based on a presentation that has been given by the Maximo L2 Support Manager, Thomas Aaron. In this part of the series I will discuss the support experience as it relates to PMRs, our support guidelines, and support engineer engagement. Before I present any... [More]
Tags:  #supmax maximo_fixpack ibm-blog lafix supmax ifix maximo_support |
From the Maximo Support Desk - Overview of IBM Internet of Things' Maximo Support, Part Four
Part Four - Additional Support Process and Resources I am a "Level 2" Support Engineer for IBM Maximo and this is the fourth installment of a five-part series of articles that will give you an overview of the Maximo application support environment. These articles are based on a presentation that has been given by the Maximo L2 Support Manager, Thomas Aaron. In this part of the series I will add onto the previous article's discussion about the actual engagement with support by showing you some very helpful links and resources to... [More]
Tags:  maximo_documentation supmax maximo_support #supmax maximo_support_portal ibm-blog |
From the Maximo Support Desk - Overview of IBM Internet of Things' Maximo Support, Part Five
Part 5 - Ours Go To 11: Expanded Support and the Maximo Support Community I am a "Level 2" Support Engineer for IBM Maximo and this is the fifth installment of a five-part series of articles that will give you an overview of the Maximo application support environment. These articles are based on a presentation that has been given by the Maximo L2 Support Manager, Thomas Aaron. In this part of the series I will add onto the previous article's discussion about additional support processes and resources by showing you some very... [More]
Tags:  #iot-support ibm-blog maxsup #supmax |
From the Maximo Support Desk - Overview of IBM Internet of Things' Maximo Support
Part One - The Scope, Scale, and People of Support I am a "Level 2" Support Engineer for IBM Maximo and this is the first part of a five-part series of articles. These articles are based on a presentation that has been given by the Maximo L2 Support Manager, Thomas Aaron. I work for Thomas, who manages a team of Level 2 Maximo application support engineers in North America (United States and Canada), South America (Brazil), and the Philippines. Thomas is based in the United States and is a proud Texan! As this series of articles... [More]
Tags:  #iot #apar #maximo_support ibm-blog #supmax ibm #maximo #ibm_internet_of_things |
From the Maximo Support Desk - Notes On WSCH Status
Can't I Just Create A Synonym Value For WSCH Status? Spoiler Alert: You can create a synonym value for this in the WOSTATUS domain, but it will only function exactly as the native WSCH status... in the same manner that it is used for PM records only. The WSCH status is only used by the PM application, and only PM-generated Work Orders can be initialized with the WSCH status. It is essentially a synonym of Approved, and can be selected on the PM record as an initial status for any Work Order that gets generated from that PM. ... [More]
Tags:  maximo supmax wostatus-domain ibm-blog iot-support wsch |
From the Maximo Support Desk - Notes on Obsolete and Pending Item Status
There is a common misconception surrounding the OBSOLETE status value for Maximo Inventory/Item Master records. Some Users have been under the impression that they can update an item's status from OBSOLETE to ACTIVE status and then continue creating POs and Invoices for that item. This is not true. Once the status of an item is OBSOLETE, its status cannot be further updated. If an item's status is PENDING, it can be updated back to ACTIVE status. If an item's status is Pending Obsolescence, it can be updated back to ACTIVE... [More]
Tags:  ibm-blog supmax iot-support obsolete_status maximo pendobs |
From the Maximo Support Desk - Notes on Deleting a Storeroom
A frequent question by Maximo administrators is whether it is possible to delete a Storeroom. A Storeroom may not be needed anymore, or has physically changed or merged into another existing Storeroom. The short answer to this question is that a Storeroom can only be deleted if there has never been items or tools added to it. This also means that no inventory transactions have been conducted for this storeroom. If your situation meets that criteria, you can delete a storeroom record using the Delete Storeroom entry on the Select Action menu... [More]
Tags:  ibm-blog storeroom maximo iot-support supmax |
From the Maximo Support Desk - Minimal Map Manager Configuration To Resolve Errors in Maximo Everyplace Applications
Maximo Users have reported seeing an out-of-the-box error message when using Everyplace applications and various other applications. Users are presented with an error message while navigating to the Everyplace applications (Everyplace Technician (Lite), Everyplace Technician (Phone), Everyplace Technician (Tablet), and Everyplace Supervisor): "BMXAT0284E - The map component cannot be configured because the Map Manager configuration for the current user default insert site was not defined. Specify the default insert site in the Map... [More]
Tags:  maximo-everyplace ibm-blog maximo map-manager supmax iot-support |
From the Maximo Support Desk - Methods to Manage Vacation or Sick Time With Assignment and Scheduling Applications
There are multiple ways to administer, and otherwise account for a Person's vacation or sick time in regards to scheduling work in Maximo. Assignments are based on the Calendar, which does not include functionality for ad-hoc vacation or sick time data entry. Information for individuals, such as vacation, sick, and personal time, as well as extra time worked, such as a double shift, is not stored on the main calendar record. These "exceptions" to the standard calendar are entered in the People application, using the Modify Person... [More]
Tags:  ibm-blog maximo supmax assignment-manager calendars iot-support |
From the Maximo Support Desk - Measure Point is Reached and No Work Order Was Generated
Perhaps you've run into the scenario whereby no Work Orders are being generated for an Asset when its associated Measure Point is reached. Often times, this is due to the configuration or setup of the Condition Monitoring for that Asset ... There are three main components that must be configured correctly to use Asset Conditioning Monitoring: The MeasurePointWoGen Cron Task has not been set up, or it has been set up incorrectly The associated PM must be Active The Measure Point must be set up with the expected parameters. The most common... [More]
Tags:  iot-support measure-point-wogen-cron-... measure-point work-order-generation supmax maximo ibm-blog |
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