Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 7.5.0.3 and above.   With EIS users can interact with Maximo using a smartphone without having to login to Maximo: Change the status of a record such as a work order Accept or reject a workflow assignment Update attributes such as the start date The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user. Below is a sample email from Maximo: Simply reply with... [More]

Tags:  management crontask email tpae service-management workflow asset-management maximo asset ism email-listener support email-interaction-setup listener setup servicemanagement eam tpaeel interaction

After upgrading to Maximo 7.5 many clients have decided to keep on using Issues and Transfer application.   One of the reasons for using Issues and Transfer application instead of the new Inventory Usage application is due to training issues.  Users do not want to learn a whole new application and business owners do not want to spend money on training. However, Inventory usage application is actually quite easy to use and it offers all the features available in Issues and Transfer application.  § Simplified flow –... [More]

Tags:  issues and transfer maximo inventory tpae usage support

I want to share some of my real world customer support cases from my role at IBM as a Level 2 Support Engineer.  A former manager of mine used to interview candidates for technical support jobs by asking them, "Are you running FROM something, or are you running TO something?".  There are many good answers to this question, but I've always considered myself to be running TO my various positions in technical client support.  I believe that my job is to help other people do THEIR jobs.  I want to use this forum to do this, and by using... [More]

Tags:  rotating ibm-blog rotating_tools maximo_stocked_tools_appl... maximo_tools_application create_rotating_tool_reco... tools #supmax maxsup iot-support issue_tools

Last week in part one of my two-part Pre-Implementation Planning for Building a Maximo / SCCD Organization discussion we talked about the considerations that need to be made to be successful in planning out your organization.  In today's discussion we'll look at some of the types of questions that you as a planner should be asking of your teams and why. Here's a few questions to get you started: Is there any need to limit users in one part of your business from seeing or updating data in another part of your business?  If... [More]

You can modify WO details in Scheduler application through “Modify Work Details” right click action. This action is applicable for both single and multiple selected work orders. If you want to add any new (even custom) fields to this dialog to update a related work order you may want to consider the following steps. ABC attribute (field) there could be an out of the box WO attribute (field) or a custom attribute (filed).  Steps below are for the custom attribute. Skip step 1.1 for the existing WO attribute. 1. Go To System... [More]

It might be that you want to add some custom “right click” actions to gantt view in one of Scheduler, Graphical Assignment, or Graphical Crew Manager applications. To do so you need: 1. Register an action: insert a new record into skdaction table. For example: insert into skdaction ( skdobjectname , objectname , appletactclass , skdactclass ,title,remark, actionname , ismenubased , skdactionid , multirec , dlgname , menuorder , usewith )  values ('SKDACTIVITY','WORKORDER',' com . ibm . tivoli . maximo . skd... [More]

1. Java code In Maximo java classes we don't always use the right method to get the unique id value: it always has to be getLong("<uniqid>") . In the recent code you may find getInt (mostly), getDouble, or even getString to get the unique id value, which can lead to run time errors (and PMRs) in the future (we already fixed (and hotfixed) many issues happening because of that).   2. Metadata   Sometime in MAXATTRIBUTE table we don't have sameas definition (sameasobject=null, sameasattribute=null) for the... [More]

Hi Again, A few years ago at the Pulse conference in Las Vegas I presented on the topic of Organizational Planning in Maximo.  I focused on the importance of thinking about how to define many of the entities that make up an organization such as sites, locations, assets, financial structure business process etc.  I decided to revisit this topic after talking with clients over the last few years who have "painted" themselves into a corner by defining these entities incorrectly.   One of the things that I can't stress... [More]

Tags:  infrastructure smarter sccd support maximo

A lot of people add new domains to fields in Maximo Base Services and want to know if they can also be added to Maximo Mobile.  The answer to that is yes, I will outline the steps I have performed to add a new field and domain to the asset screen in the Mobile Asset Manager application.   The prerequisite is to have added a new attribute or use and existing attribute in Database Configuration, Add a new domain in Maximo using the Domains Application You will also want to use Application Designer to add the field to the Asset screen in... [More]

Tags:  mobile mobileinv #supmax mobileam mobilewo

Hi there, I decided to check in and throw my 2 cents out there on a topic that I think a lot of people might benefit from and that's using Escalations in Maximo.   The Escalations application first came onto the Maximo scene with version 6 and has developed into a powerful and extremely useful tool that can help to solve many problems.  In Maximo 7 and beyond, escalations can be used against pretty much any Maximo object.   There are many very helpful uses for escalations..... - Monitoring / reporting on various time... [More]

Tags:  maximo order support sccd asset work

The tree control found in IBM Asset Configuration Manager (ACM) used to display hierarchical data has changed as of version 7.5. The new control is far less flexible than it used to be. Why? Please allow me to share some lessons learned with fellow developers and application designers.  For many years (I fell in love with programming in 1979), the buzzwords "flexible" and "reusable" been heavily emphasized when it comes to program code and the development of components such as the ACM tree control. The version created... [More]

MORE Maximo BI Pack Content!   Supplementing the existing Work Order Management and metric reports, the Maximo BI Packs have been further enhanced with the new Asset Management and Asset Failure workspaces and reports.    The critical assets in your business often define the health of your operation.  These assets may be vital to production processes, reliability of your operation, or safety processes.    If these assets are not properly maintained, your business processes may be severely impacted.    ... [More]

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In the Assignment Manager application, you can change the availability of labor for work assignments.  The Modify Availability dialog changed in Maximo version 7.5.0.3 and now provides the ability to create multiple records for the same Work Date for an existing person or labor record. Multiple Modify Availability records can be created which may add or subtract time from the existing Work Date.  In prior versions, the Modify Availability record would replace the Work Date record for the same Work Date.  The new Modify... [More]

I am really excited to introduce IBM ILOG Enterprise, it enhance the planning and scheduling capabilities of an enterprise business solutions such as IBM Maximo.   I am going to explain a little bit how it works to how come our planning and graphic scheduling ( Gantt View) display fast and accurate .   IBM ILOG ODM Enterprise, reduces effort, time and risks while creating customs solutions for business models . It provides highly configurable platform to support business decision makers with analytics to solve their toughest planning... [More]