MAXIMO IoT Newsletter: November Edition - Your Monthly updates - All in one place   The IoT newsletter is published monthly and is the perfect way for us to share our high value content, recent updates and any information you may have missed. The main objective of this Newsletter is to give you a monthly peek with what's happening in the world of Maximo, value added contents such as videos, blogs, IFIX releases etc. So please have a read and make sure you bookmark this link for ongoing updates.  ... [More]

To quickly set the email notification settings, you work with the System Properties application in Maximo® Asset Management.    1- Log in to Maximo Asset Management and select Go to > System Configuration > Platform Configuration > System Properties.   2- In the System Properties application, locate and change the following properties as shown in the example: mail.smtp.host = hostname of smtp mail server mxe.adminEmail = email address of administrator mxe.email.charset = UTF-8 mxe.email.content.type = text/html;... [More]

In case you are trying to determine the non-persistent field name of the Where Clause within applications, because you want to add functionality to do a Return With Value from the Configuration Items application to the Collections application and return the where clause SQL, for example, you may be asking yourself some questions like :   Does this field have a name? If so, where might I find it? Well, I must tell you that for that particular field that we mentioned is in fact a non-persistent one, thus you don't have a way to... [More]

If you use a regular geodatabase in your ArcGIS Server and, for some reason, have to migrate it to an Enterprise Database (such as Oracle, SQL Server, et cetera), you can follow the process below (these steps are for Oracle databases only): 1. Create a standard Oracle database inside a server of your choice. 2. In order to be able to connect to your Oracle database, you will have to install Oracle Client in your ArcGIS environment. If you are having trouble to install it, follow the steps in this link>... [More]

Which tables can we query to find out the difference between the access rights between 2 security groups because it's very long to verify them manually on the screen ?   Well, it's a good questions, but basically there is a technique that can be used, which is to compare data from some tables as below :   The easiest way to view the basic permission information on a SELECT query by groups would be this :   SELECT GROUPNAME, APP, OPTIONNAME, CONDITIONNUM FROM APPLICATIONAUTH ORDER BY GROUPNAME;   If you would to see... [More]

Supposing that you are a happy Maximo user and would like to know whether you can mask the URL, imagine that you have a Maximo URL which reads as this : ‘http://maxappabcdefgh01.aaa.com:9080/maximo/’    This is the default Maximo URL which generated while installing and configuring Maximo. Now you would like to change above URL to read more  like ‘http://maximoA.AAA.com/maximo/’    Regarding the question whether is it possible to change or mask the URL, actually the only... [More]

The SLA Hold feature can be used to put a ticket on hold if you are waiting to receive further information. The SLA Hold feature must be activated in the Organizations application. You select the Allow SLA Hold to be applied on SLAs check box in the SLA Options window to activate the SLA Hold feature.  Please note the following: There isn't  Allow SLA Hold  check box in the SLA organization options.     Regarding "Allow SLA Hold" option, as per investigation SLAHOLD is... [More]

Users are getting BMXAA7902E - You cannot reset your password at this time. Contact the system administrator. error when resetting their password using the Forgot Password link on the login page. Cause: Password Hint Question Answer is incorrect. Solution 1. Go to Users application. Select the affected user. 2. Select Action -> Set Password Hint 3. Set the password hint Answer 4. Save and sign out. 5. Use the new password hint answer set at step 3 to reset the password.    

  If Inventory Usage application shows no reservations when you click on Select Reserved Items button, please try the following:                       Go to Organizations application > bring up the Organization > Inventory Options > Inventory Defaults and check if the option "Automatically create usage documents for new reservations?" is selected.   - If that option is selected, this is working as expected:... [More]

Tags:  maximo #maxsup #supmax

Are you getting error BMXAA0024E - The action ADD is not allowed on object DOCLINKS only on PR and PO application. But is able to attach documents on other application?   It could be because that the PR and PO applications are in 'Edit Mode Enabled' which is causing the inability to make any changes to the records, including attaching documents. You may know more about ‘Edit Mode’ on the link below. http://www.ibm.com/support/knowledgecenter/SSZRHJ/com.ibm.mbs.doc/rladmin/c_edit_mode.html    

Part 5 - Ours Go To 11: Expanded Support and the Maximo Support Community I am a "Level 2" Support Engineer for IBM Maximo and this is the fifth installment of a five-part series of articles that will give you an overview of the Maximo application support environment.  These articles are based on a presentation that has been given by the Maximo L2 Support Manager, Thomas Aaron.  In this part of the series I will add onto the previous article's discussion about additional support processes and resources by showing you... [More]

Tags:  #supmax #iot-support

Depending on your business scenario, a regular geodatabase might not be enough to be used along with your ArcGIS. For example, in order to use some of Maximo Spatial's functionalities, a Feature Service must be configured in your published Map Service. To have a Feature Service configured, only a normal .gdb database will not be enough. You will have to install one of the supported enterprise databases (such as SQL Server, Oracle, et cetera) and configure it as a Data Store, which will have to be connected with your ArcGIS. Please notice... [More]

I would like to explain the following topics.   1. How to create Cognos packages from Maximo objects? 2. How to create Cognos reports using the published package? 3. How to export your Report Specification to xml formatted text file?     1. How to create Cognos packages from Maximo objects? - Click Menu: "System Configuration" -> "Migration" -> "Object Structures" - Enter keywords to find the object - Select the object you want to publish as package   You can see the... [More]

Howdy!   Further to Edgar's blog about CM Items, What is Maximo ACMs CM Items(CM) application about? here are the steps to build an Asset Hierarchy for an aircraft in Asset Configuration Manager .   STEPS : 1. Go to the Models (CM) application. Create a new record called A320 with description Airbus A320. Enter an LCN Structure e.g. 16666666 Top LCN = L Label System = ATA   2. Go to the "Build Items" section. Click "New Row" to create a new Build Item. Enter 1ST... [More]

Tags:  manage asset services acm; asset_configuration_manag... #iot-support;#supiwms;