with Steve Haupman, Anamitra Bhattacharyya and Sampath Sriramadhesikan (IBM US)
The purpose of this article is to present a technical solution using Maximo Automated Scripting to the problem of plain text white space content via email appearing flattened in the SR ticket Rich Text Editor (RTE).
Before getting into the nitty-gritty details, it's important to mention that this is a single application of scripting to this type of problem. If the plain text is coming in... [More]
A few days ago Pam Denny and I had a discussion on whether any aspects of reporting could be automated through automation scripts. I had heard similar questions from clients at a previous Pulse event and I was quite intrigued by the possibilities. The user need was very clear though: can the end user avoid having to click through a number of steps to configure report execution and instead of the system execute the report in a pre-configured way? Such an approach should not require Java customization.
I spent some time reviewing the... [More]
The Maximo Support Resources pages have been redesigned to meet IBM Mobile standards and provide a better user experience. These pages provide a Maximo centric view of the IBM online experience with quick access to all sorts of resources including Support, Developer Works, SMC, Documentation all in a single location. In addition, these pages are built to deliver quick results on the topics most requested from our clients. With a single click, all documents related to a particular Maximo topic are returned... [More]
One of Jakob Nielsen’s top ten rules for usability is: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Sometimes adding an additional field or section into an application can greatly improve the efficiency of your end users. You can add fields or sections to an existing user interface through configuration by using the Application Designer. Here’s a tutorial on adding a simple field into the user interface that was posted... [More]
If you are an IBM client, business partner, consultant, or even a IBM Maximo developer you should be following the Maximo Development Best Practices when customizing Maximo Business Objects (MBO's). As a Maximo developer and Lab Advocate, I have dealt with many clients who have extended Maximo business objects and have made their own customizations. When extending the MBO's you should be aware that if done incorrectly, it could lead your end users to experience poor performance, out of memory errors and/or system crashes amongst... [More]
Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 184.108.40.206 and above.
With EIS users can interact with Maximo using a smartphone without having to login to Maximo:
Change the status of a record such as a work order
Accept or reject a workflow assignment
Update attributes such as the start date
The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user.
Below is a... [More]
After upgrading to Maximo 7.5 many clients have decided to keep on using Issues and Transfer application. One of the reasons for using Issues and Transfer application instead of the new Inventory Usage application is due to training issues. Users do not want to learn a whole new application and business owners do not want to spend money on training.
However, Inventory usage application is actually quite easy to use and it offers all the features available in Issues and Transfer application.
The current Migration Group, CLASSIFICATIONDATA, does not migrate the Attributes and Measure Units.
This can result in missing descriptions on Attributes and Measure Units which can be confusing for the end user.
The solution is to add two new Migration Objects for these two objects so that they can be migrated and then to create
a new Migration Group containing the exisitng DMCLASSIFICATION Migration Object and the two new created
Migration Objects for Attributes and Measure Units.
Creating the two new Migration Objects
A best practice of User Interface design is to only show the information that a particular user cares about. To quote from Jakob Nielsen : "Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility." Showing only the information that your users care about can greatly increase their productivity and reduce your support and administrative costs. For example, you might want the... [More]
Interested in HA and DR configuration with SCCD and Maximo? A new RedBook draft is now available for download. In today’s global environment, more and more organizations need to
reduce their downtime to the minimum possible and look for continuous
availability of their systems. Products based on the IBM® Tivoli®
Process Automation Engine (TPAE), like IBM Maximo® Asset Management,
Maximo Industry Solutions, and IBM SmartCloud™ Control Desk, often play a
role in such environments and thus also have continuous availability... [More]
A new installation guide is available for installing Maximo Asset Management version 7.5 on WebSphere Application Server, Microsoft SQL Server, and Microsoft Active Directory. For detailed information, see the technote: Installation Guide for Maximo Asset Management version 7.5 (WebSphere Application Server, Microsoft SQL Server, Microsoft Active Directory) . In July 2012, as part of the 220.127.116.11 fix pack release, customized installation guides were published to focus on some of the most common middleware configurations. These guides contain... [More]
Support technical exchanges (STEs) are educational sessions led by our subject matters experts (SMEs) from within our product support team. These SMEs can provide a fresh prospective on your Tivoli products, as well as, best practices you can take home. To find the upcoming schedule of STEs, as well as re-plays from previous STEs, for the Maximo and Maximo based products (SCCD, TSRM, CCMDB) check out this link: http://ibm.co/OGKGUv
Do you receive daily deal-of-the-day
emails from websites that feature discounted gift certificates such
as Dinner: Buy one, get one free , or 50% off the price of
selected beauty treatments ? The Buy Now button can be tempting
but if you're like me, you like to get more information before you
decide to click.
When you receive error and warning
messages in Maximo, you also might like to get more information
before you proceed. Starting in Maximo 18.104.22.168,you can find additional information on the error and warnings messages as topics... [More]
A friend of mine recently lost her cell phone and all her contacts. It got me thinking about how most people don't memorize phone numbers anymore as they are readily available as needed from our cells - much like Maximo system properties. As there are 400+ system properties in Maximo Asset Management 22.214.171.124 - far too many to remember - we have categorized and documented the properties in the Maximo Asset Management Information Center. Categories include automation script, database, email interaction setup, OSLC, report integration, server,... [More]
The TPAE/Maximo Multi-tenancy development project is the latest to adopt a fully transparent development approach. Through this approach, the development team is providing open access to key development assets so that clients and business partners can provide direct feedback and make a direct feedback on the direction of the project. These development artifacts include the following, each of which can be accessed from the project dashboard on Service Management Connect : Release plan Individual plan items within the release Demos Access to... [More]