Hi there, I decided to check in and throw my 2 cents out there on a topic that I think a lot of people might benefit from and that's using Escalations in Maximo.
The Escalations application first came onto the Maximo scene with version 6 and has developed
into a powerful and extremely useful tool that can help to solve many problems.
In Maximo 7 and beyond, escalations can be used against pretty much any Maximo object.
There are many very helpful uses for escalations.....
- Monitoring /... [More]
After upgrading to Maximo 7.5 many clients have decided to keep on using Issues and Transfer application. One of the reasons for using Issues and Transfer application instead of the new Inventory Usage application is due to training issues. Users do not want to learn a whole new application and business owners do not want to spend money on training.
However, Inventory usage application is actually quite easy to use and it offers all the features available in Issues and Transfer application.
As I was recently speaking to a customer, it dawned on me that this customer was suffering from the same issue that other customers have expressed. This was the frustration of not knowing the process of escalating a PMR. Navigating the IBM waters at time can be confusing to a new customer as IBM has myriads of products and product families that we support. Each one with its own set of support sub-processes and procedures. But fear not, the answer to this dilemma is very simple.
Within the IBM Software Support Handbook you... [More]
A few years ago at the Pulse conference in Las Vegas I presented on the topic of Organizational Planning in Maximo. I focused on the importance of thinking about how to define many of the entities that make up an organization such as sites, locations, assets, financial structure business process etc. I decided to revisit this topic after talking with clients over the last few years who have "painted" themselves into a corner by defining these entities incorrectly.
One of the things that I... [More]
Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 126.96.36.199 and above.
With EIS users can interact with Maximo using a smartphone without having to login to Maximo:
Change the status of a record such as a work order
Accept or reject a workflow assignment
Update attributes such as the start date
The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user.
Below is a... [More]
The Internet is changing the face of product support. It is an undeniable fact that the manner in which we attempt to resolve problems, be they complex software applications or finding the closest Italian restaurant, is entirely different than 10, 5, or even 2 years ago. In all facets of our daily lives, how we search for answers to even the simplest of problems have been forever changed through online technology and capabilities. The Internet permeates all aspects of our lives; how many readers of this blog post do not understand the phrase... [More]
I'd like to start my first blog entry by introducing myself. My name is Mario Travers and I'm one of the team leads for the Maximo EAM Support group. I've been working with Maximo now for over 8 years (might actually be longer than that but my memory isn't what it once was) in various roles within in support for IBM and, previous to my old companies' acquisition by IBM, at MRO Software. Throughout my time here I've been lucky enough to be involved with many great projects within the support team... [More]
Can you imagine life without numbers? What time would we meet for coffee? How much would the coffee cost, how many ounces would it be and how would you text me if you were going to be late?
Depending on your morning or evening perspective….coffee may be the least of our worries in a life with no numbers. But there is no doubt that numbers are critical in identifying supported software versions!
As noted here , Maximo’s Open Reporting Architecture enables you to use your reporting tool of choice thru... [More]
Pulse is less than 2 weeks away! I hope to see and speak to many of you at the conference. If you've yet to finalize your Pulse 2013 agenda, I would recommend you view Pam Denny's Tips and Tricks for Attending Pulse 2013 blog. Pam also posted a specific list of sessions revolving around Maximo reporting in a post here . As usual, Pam has gone out of her way and created a very comprehensive list of Maximo related sessions. You can also check out the formal agenda for all of the sessions in the Smarter Physical Infrastructure stream.... [More]
Recently I encountered a Maximo user who requested for a report parameter lookup to be added to a BIRT Report request page. Not just any parameter, but an unbound Location(s) parameter lookup that was to only show and display records subject to the Location being specified on the request page. Upon initial setup of the Table Domain and simple lookups.xml modification, the goal was partially reached but the lookup was returning ALL locations and not those subject to the Table Domain.
Within our Report Development Guide(s) (... [More]
I'm back again this week with part 2 of my three part series on linear assets. Today we'll take a closer look at a usage case and see how the functionality of linear assets can make life much easier for you....
Here's the scenario:
- A public works department for a US state is responsible for the maintenance and repairs on a local highway
- Dispatcher and Planners need to easily define and direct work crews to very specific segments of the highway that needs repairs
- Features,... [More]
In 1996, the price of gasoline was 1.23 a gallon, Braveheart
won the Academy Award for Best Motion Picture, the New York Yankees won the
World Series, and by the way, Maximo 2.1.1 was released. The product was
delivered on 24 3.5 diskettes and the upgrade consisted of running multiple SQR
scripts. If you wanted to run on the brand new Windows 95, you were out of luck
as it only ran under Windows for Workgroups. Today, there are in excess of 30,000 different
system configuration options for Maximo v7!
In 1996, only 20 million... [More]
Hi again! It's been a little while since my last entry so I thought I'd get back to it today with a three part series on one of my favorite Maximo topics and that's Linear Assets. In the first installment of the series we'll take a look at what linear assets are, in the second installment we'll look at a use case and then in the final installment we'll look at some of various industries that linear assets might be useful for.
Linear Assets is an add-on component to core Maximo that extends asset... [More]
See how Software Subscription & Support can help YOU today! Great
overview of why SS&S is so important to you and your organization. Members of the IBM support organization discuss the benefits of keeping up to date with your IBM Software Subscription & Support. Find the video here: http://bit.ly/Txs1bR
The Maximo Support Resources pages have been redesigned to meet IBM Mobile standards and provide a better user experience. These pages provide a Maximo centric view of the IBM online experience with quick access to all sorts of resources including Support, Developer Works, SMC, Documentation all in a single location. In addition, these pages are built to deliver quick results on the topics most requested from our clients. With a single click, all documents related to a particular Maximo topic are returned... [More]