In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In Feb 2013, we released updates to SmartCloud Control Desk, adding
more features, and another step towards the vision of a true control
center for your enterprise. Key new features include
Ability to set up an internal “enterprise app store” with automated backend fulfillment of the applications Map integration which enables ability to narrow down the geographic location of incidents and assign nearby resources “What-if” impact... [More]