Are the target dates for your SLA not calculating as expected? The setup of your calendars and shifts plays an important part in calculating the target dates for SLA.
Take a look at this new post and have it everything running smoothly.
Do you recognize this error message?
Is very frustrating when you configure Service Levels Agreements with commitments and you get this error applying to work orders.
If you are Maximo for Service Providers client, take a look on the IBM Maximo Asset Management wiki - " Why Service Level Agreements (SLAs) are not being applied ", you can find seven reasons for that.