Sometimes an admin needs to make some changes or maybe even to test some changes in their Maximo system and needs to prevent the 'normal' users from accessing the system, potentially corrupting the data during the config or testing and generally making a nuisance of themselves ( or working , as they like to call it ).
There is a function called Admin Mode available in Maximo and this can be set up to allow one or more Administrative users to access the system locally while preventing... [More]
Maximo® for Service Providers 7.5.3 introduced the feature to automate the billing of price schedules, which means no need of human interaction to create bill batches and copy transactions. With this function you can choose the frequency of billing generation and group these b ill batches by order number, customer cost center, customer PO, or reporting user, expanding the possible ways to organize customer billings.
Take a look at these two new topics to learn how to use this function:
Are the target dates for your SLA not calculating as expected? The setup of your calendars and shifts plays an important part in calculating the target dates for SLA.
Take a look at this new post and have it everything running smoothly.
Do you recognize this error message?
Is very frustrating when you configure Service Levels Agreements with commitments and you get this error applying to work orders.
If you are Maximo for Service Providers client, take a look on the IBM Maximo Asset Management wiki - " Why Service Level Agreements (SLAs) are not being applied ", you can find seven reasons for that.
In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In Feb 2013, we released updates to SmartCloud Control Desk, adding
more features, and another step towards the vision of a true control
center for your enterprise. Key new features include
Ability to set up an internal “enterprise app store” with automated backend fulfillment of the applications Map integration which enables ability to narrow down the geographic location of incidents and assign nearby resources “What-if” impact... [More]
Maximo for Service Providers is an add-on product for Maximo and SmartCloud Control Desk that helps meets the needs of clients who manage assets and services for customers, as a business, or clients who manage assets and services within an enterprise and bills internally for those services. It includes a suite of applications that manage customer agreements, response plans, service delivery, supplier contracts and customer billing. A simple but powerful capability which is available in Maximo for Service Providers is the ability to bill... [More]
to Download Now
Service Management Connect (SMC) is a vibrant community where IBM,
its clients and business partners collaborate together to improve the quality
of Tivoli products.
After being launched at Pulse2011, users began populating the site
to take advantage of the interaction available with product developers. In
2012, SMC evolved into a portal of transparent development. Combined with the other
social capabilities of SMC, the new transparent development platform provides
clients with the... [More]
Please join the Tivoli
User Community for a live Webcast and opportunity for questions, Thursday,
July 26th 2012, 11:00 AM ET.
Reserve Your Webcast Seat Now
Most BSM Implementations fail at executing an effective
event management strategy to tackle the building of service models.
Often, deployments do not take into consideration that placing the Event
Management strategy at the core of their BSM Implementation is tantamount to a
Key Elements of this TUC Webcast:
Previously, it was recommended to setup the Maximo Application
Server (default name: MXServer) as a service in Windows. That
recommendation has now changed. Beginning
with Maximo Asset Management 7.1 technical support now
recommends the usage of WebSphere Node Monitoring. This setting looks
to the NodeAgent Windows service and applies the appropriate state to
the MXServer. To implement Node Monitoring use the following steps:
1) Log into WebSphere Integrated Solutions Console.
2) From the left navigation select Servers... [More]
usage scenario :
A customer who rent Maximo application
from a Cloud Application platform operator to manage their own business. In
this scenario, we assume that the Cloud Application platform operator charges
their customer monthly depend on the number of assets, the number of workorders
which status is “COMPLETE” (you may define it according your own business
requirements ), and the number of tickets which status is “RESOLVE”, and all of
information were stored in Maximo system.
Implement steps ：
1 ． Define a unique... [More]
Space is limited. Reserve your Webcast seat now at: http ://t ivol i-ug .org /eve nts/ comm unit y_we bcas ts/c /e/2 85.a spx
Connect, learn, and share with IBM Tivoli on the development of
future product releases. Learn how you can get open access to release
plans, product roadmaps, sprint demos, and beta code so that you can
provide feedback and make a direct impact on what development teams
deliver. Denny O’Brien is a manager in the IBM Tivoli strategy and development
organization. In his current role, Denny manages the... [More]
An important interoperability feature in Maximo is its capability of interacting with external applications via web service calls. Support of this type of integration scenario is achieved by the deployment of Integration Framework services (Object Structure, Enterprise, and Standard) as web services (inbound integration scenario) and by calling external web services by means of web service compliant end point (outbound integration scenario). Prior to Maximo 7.5 release, the Integration Framework support of web service interoperability was... [More]