Problem In Maximo we provide the capability to send Role based emails. A role is defined in the Roles application and is typically attached to a communication template while sending an email. Behind the scenes Maximo resolves the email addresses of the members in a role and sets the "TO:" field with a list of email addresses. However there is always a chance that one or more of these addresses on the list could be invalid due to a variety of reasons. When there are one or more invalid email addresses on the "TO:" list... [More]
Support technical exchanges (STEs) are educational sessions led by our subject matters experts (SMEs) from within our product support team. These SMEs can provide a fresh prospective on your Tivoli products, as well as, best practices you can take home. To find the upcoming schedule of STEs, as well as re-plays from previous STEs, for the Maximo and Maximo based products (SCCD, TSRM, CCMDB) check out this link: http://ibm.co/OGKGUv
This blog entry comes to you from Willam Cheng, IBM Tivoli Vice President, Maximo Asset & Service Management Products Our Smarter Planet is composed of Smarter Infrastructures, such as Smarter Utilities, Smarter Transportation, Smarter Healthcare, and Smarter Cities, to name only a few. These increasingly intelligent systems are becoming more and more visible in our daily lives, and hold promise for improving the services we receive from our social and economic ecosystems. A Smarter Infrastructure is made of various, interrelated assets,... [More]
Interested in HA and DR configuration with SCCD and Maximo? A new RedBook draft is now available for download. In today’s global environment, more and more organizations need to
reduce their downtime to the minimum possible and look for continuous
availability of their systems. Products based on the IBM® Tivoli®
Process Automation Engine (TPAE), like IBM Maximo® Asset Management,
Maximo Industry Solutions, and IBM SmartCloud™ Control Desk, often play a
role in such environments and thus also have continuous availability... [More]
A few days ago Pam Denny and I had a discussion on whether any aspects of reporting could be automated through automation scripts. I had heard similar questions from clients at a previous Pulse event and I was quite intrigued by the possibilities. The user need was very clear though: can the end user avoid having to click through a number of steps to configure report execution and instead of the system execute the report in a pre-configured way? Such an approach should not require Java customization.
I spent some time reviewing the... [More]
The Middleware Installer for Maximo and other Maximo based products provides an option to install and configure IBM Tivoli Directory Server as an LDAP server for Maximo Security. Sometimes, it may be desirable to install and configure ITDS manually. This new Wiki page outlines a step by step procedure for installing and configuring ITDS for Maximo Security. You can also access the page at this shortened url: http://ibm.co/XtFE3U The procedure detailed in the wiki page includes steps on adding the required Maximo security users but can... [More]
For those of you looking for additional content regarding the Integration Framework (MIF), check out the refreshed Wiki Page for Integration Framework content. New and existing content has been consolidated into one location for easier access. A sampling of the content includes discussion around various integration components, use of processing rules on a service or channel and the use of an alternate key in inbound message processing. There are also links to other content such as the Info Center and Support tech notes.... [More]
Hi there, I decided to check in and throw my 2 cents out there on a topic that I think a lot of people might benefit from and that's using Escalations in Maximo.
The Escalations application first came onto the Maximo scene with version 6 and has developed
into a powerful and extremely useful tool that can help to solve many problems.
In Maximo 7 and beyond, escalations can be used against pretty much any Maximo object.
There are many very helpful uses for escalations.....
- Monitoring /... [More]
A few years ago at the Pulse conference in Las Vegas I presented on the topic of Organizational Planning in Maximo. I focused on the importance of thinking about how to define many of the entities that make up an organization such as sites, locations, assets, financial structure business process etc. I decided to revisit this topic after talking with clients over the last few years who have "painted" themselves into a corner by defining these entities incorrectly.
One of the things that I... [More]
So you and your team are ready to make the leap on to the next release of Maximo or SCCD but, there is that looming concern about what is going to happen when you flip the "ON" switch on your go-live date. Will it work? Will performance be acceptable? or will you have to find a safe house to hide from the angry mob of users that can not use the system? You are not alone. Those are the type of questions that keep every Project Manager and System Implementer up at night.
Through collaboration with some of our... [More]
Hi again! As a Maximo support engineer / team lead for over 8 years, I'm always looking for ways to enhance the client experience through good
communication, timely response and technical knowledge. As we all know sometimes resolving issues when it comes to software is easier said than done.
Unfortunately sometimes there are other factors that impact the situation that we have no control over that make getting to a solution difficult and time
consuming. That being said, there ARE many things that we CAN do... [More]
I gave a presentation on IBM Installation Manager a couple of days ago. We recently released an Interim Release Fix for both Maximo (version 22.214.171.124 and later only) and SmartCloud Control Desk (version 126.96.36.199 and later only)
This release includes WebSphere 8.5.5. (See the Tivoli Process Automation Engine Product Coexistence Matrix 7.5.x . for product versions supported on WebSphere 8.5.5). WAS 8.5.5 is installed with IBM Installation Manager, which is different than any of our other installers (we use... [More]
Hi again! It's been a little while since my last entry so I thought I'd get back to it today with a three part series on one of my favorite Maximo topics and that's Linear Assets. In the first installment of the series we'll take a look at what linear assets are, in the second installment we'll look at a use case and then in the final installment we'll look at some of various industries that linear assets might be useful for.
Linear Assets is an add-on component to core Maximo that extends asset... [More]
I'm back again this week with part 2 of my three part series on linear assets. Today we'll take a closer look at a usage case and see how the functionality of linear assets can make life much easier for you....
Here's the scenario:
- A public works department for a US state is responsible for the maintenance and repairs on a local highway
- Dispatcher and Planners need to easily define and direct work crews to very specific segments of the highway that needs repairs
- Features,... [More]
Now that we've looked at what linear assets are and a case study for their use.........
We know that linear assets.....
Are defined by length
Can accurately depict assets that are defined by their length
Length of assets impact maintenance and work against the assets
They have start and end points that are defined by units of measure
Can be broken down into defined segments and reference points
Because of these unique characteristics, linear assets can... [More]