Hi again everyone!
I guess now that the Pulse Conference in sunny Las Vegas (a welcome change from the sub-freezing chill of New England's late winter) has come and gone, it's a good time to look back on my experiences from the demo floor.
As usual (and luckily hahha) my experience was an extremely positive one. Conferences like Pulse give the client as well as the support engineer an opportunity to meet face to face. This is always good because it gives me a chance to meet clients that I've spoken... [More]
It was an incredible time! Clients, Business Partners and IBMers from around the world gathered during the last week of February 2014 for the annual IBM Pulse Conference.
Pulse is an amazing opportunity to network and exchange best practice information, as well as catch up on the latest and upcoming product features.
Numerous technical sessions were lad by Maximo Clients, Business Partners and IBMers on all aspects of Maximo including upgrades, integrations, best practices and more! The... [More]
If you are interested in learning more about the new and strategic Smarter Infrastructure Mobile solution - Maximo Anywhere, come join us at these sessions @ Pulse 2014:
MTS-2593A: Maximo Anywhere: The Next-Generation Mobile for Maximo and TRIRIGA
Sun Feb 23 ( 7:00 p.m. – 7:20 p.m. ) - Expo Theater 2 - This is a demo only session on Maximo Anywhere 7.5 Work Execution and Work Approval apps
I forgot. I had my headphones on.....and I forgot what a terrible singer I was when I let my voice escape. I also forgot what summer feels like, who won the superbowl in 2003 and how to make a mouth-watering Reuben sandwich. But I haven't forgotten what a report resource file is.
Resource files are .gif or .jpg images used in report designs. Within the Maximo delivered reports, two resource files are used. These are IBM_logo_black.gif and tivoli.gif, which are the two logos displayed at... [More]
Once in a while I'll get questions about performance problems. Specific scenarios can be resolved by applying Interim Fixes or adding indexes. Those critical and urgent problems often happen throughout the entire system.
Here is a collection of performance related recordings and technotes that might help:
SCCD 7.5.1 Performance Education Session
Correcting Slow User Queries
In this blog we will work through an example of adding a query to Maximo Anywhere Work Execution App. This is a typical setup/configuration that is done after initial install of the Maximo Anywhere solution, where the Work Execution App is tailored to show the appropriate Work Orders that the technicians need to see/work on a daily basis in the customer environment.
In this scenario, we will add a Query from Maximo Work Tracking app as a Query Base to show on the Work Order List in the Work Execution App.... [More]
Maximo® for Service Providers is an add-on product for Maximo that helps clients manage assets and services for customers as a business, or helps clients manage and bill for assets and services within an enterprise. It includes a suite of applications that manage customer agreements, response plans, service delivery, supplier contracts and customer billing.
On January 24, 2014, Maximo for Service Providers version 7.5.2 was released. Read about what's new or get more details about the release features .
Hi again! As a Maximo support engineer / team lead for over 8 years, I'm always looking for ways to enhance the client experience through good
communication, timely response and technical knowledge. As we all know sometimes resolving issues when it comes to software is easier said than done.
Unfortunately sometimes there are other factors that impact the situation that we have no control over that make getting to a solution difficult and time
consuming. That being said, there ARE many things that we CAN do... [More]
If you read my previous, and first post to this forum, you learned that one of the cool things about being an IBM support engineer is that I get a small window into my customers' worlds throughout the day. I also mentioned that I support a lot of Maximo Users in the utilities industry and I recently had the pleasure of speaking to one such utilities client who presented a scenario that was pretty interesting. I'm sharing this particular client situation to hopefully illustrate that sometimes a second set of eyes, and few... [More]
The Maximo Support Resources pages have been redesigned to meet IBM Mobile standards and provide a better user experience. These pages provide a Maximo centric view of the IBM online experience with quick access to all sorts of resources including Support, Developer Works, SMC, Documentation all in a single location. In addition, these pages are built to deliver quick results on the topics most requested from our clients. With a single click, all documents related to a particular Maximo topic are returned... [More]
Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 126.96.36.199 and above.
With EIS users can interact with Maximo using a smartphone without having to login to Maximo:
Change the status of a record such as a work order
Accept or reject a workflow assignment
Update attributes such as the start date
The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user.
Below is a... [More]
After upgrading to Maximo 7.5 many clients have decided to keep on using Issues and Transfer application. One of the reasons for using Issues and Transfer application instead of the new Inventory Usage application is due to training issues. Users do not want to learn a whole new application and business owners do not want to spend money on training.
However, Inventory usage application is actually quite easy to use and it offers all the features available in Issues and Transfer application.
So you and your team are ready to make the leap on to the next release of Maximo or SCCD but, there is that looming concern about what is going to happen when you flip the "ON" switch on your go-live date. Will it work? Will performance be acceptable? or will you have to find a safe house to hide from the angry mob of users that can not use the system? You are not alone. Those are the type of questions that keep every Project Manager and System Implementer up at night.
Through collaboration with some of our... [More]
In a few short weeks, Pulse 2014 will be held from Feb 23-26 at the MGM Grand in Las Vegas! Pulse is an amazing opportunity to network with other clients, business partners and IBMers and learn more about existing and new features, and meet 1-1 with experts to get all your questions answered.
Maximo will be featured under the 'Smarter Infrastructure' or SI Track . So if you are looking for information, sessions or people to talk about Maximo - heads towards SI!
To get the most out of... [More]
A few years ago at the Pulse conference in Las Vegas I presented on the topic of Organizational Planning in Maximo. I focused on the importance of thinking about how to define many of the entities that make up an organization such as sites, locations, assets, financial structure business process etc. I decided to revisit this topic after talking with clients over the last few years who have "painted" themselves into a corner by defining these entities incorrectly.
One of the things that I... [More]