Configuring Maximo for use with web- or rather, using the term du jour, cloud-based email services is not appreciably different from service to service. On this blog we've covered configuring Maximo to connect to both Google's GMail and Microsoft's Live.com . We'll cover this for Microsoft's Office 365 Email. This configuration is essential the same as Live.com. Additionally, we'll go over a few things that can go wrong with Maximo email configuration. Office 365 Email Servers &... [More]
with Steve Haupman, Anamitra Bhattacharyya and Sampath Sriramadhesikan (IBM US) Introduction The purpose of this article is to present a technical solution using Maximo Automated Scripting to the problem of plain text white space content via email appearing flattened in the SR ticket Rich Text Editor (RTE). Creating the Script Navigate to: System Configuration > Platform Configuration > Automation Scripts then Select Action > Create > Script with Attribute Launch Point Step 1: Create the... [More]
Abstract This tutorial aims at explaining the steps required to configure an SMTP account for sending e-mails in the IBM Maximo EAM 7.x. Additionally, this tutorial provides a usage example of this SMTP account. Objectives Sending e-mails via Maximo is a feature that aims at alerting the users of some actions that take place within the system. In this article, I will provide you with an example on how to send the password of a user via e-mail. Prerequisites The user must have Administrative access privileges (Administrator) in order to execute... [More]
Summary: In this blog entry we will present a method to customize the removal of patterns of characters from incoming email HTML message bodies before they become part of free form SR long descriptions. We'll do this using the Automation Scripting application. Here's a collection of non-IBM Maximo HTML weirdness -- mostly email, some from the web -- collected without actively seeking it out. It comes from sources such as LinkedIn, Google Translate, USA Cycling, WSJ and Outlook. We see weird alignments and... [More]
Part II and Part III of this series. Companion article: Email Listener Communications via Live.com using SSL & STARTTLS (review the GMail series as a prerequisite) Email over SSL is new in IBM Maximo 184.108.40.206 . A Note About SSL Certificates In general, SSL certificates are acquired from certificate authorities. The implementation of certificates falls in the province of the email server and application server. Maximo does not directly (or even indirectly) handle or... [More]
Are you a virtual hoarder? TV Reality shows feature physical hoarders, and whether you view them with empathy or contempt, they highlight the impact of accumulating more items that a person can care for. Virtual hoarding is similar – where a person is unable to free themselves of files, pictures and emails. Over time, this can impact their ability to find the information they need, and depending on their unique environment, can have significant impact on storage space and costs. To combat this problem, many of us have IT departments which... [More]
Today we will discuss a couple of reasons why your users may be receiving multiple emails for a single scheduled report from Maximo. For example, the user has a weekly report sent to them yet, for some unknown reason, they get 2, or more copies of the report in their inbox. The "unknown" reason is usually one of two things. It's actually not a duplicate. Since scheduled reports do not indicate anywhere in the email where they came from - which Maximo server - we have seen times when the second email is actually not coming... [More]
There is a rich text framework design gap in how entity characters are handled (encoded / decoded) behind the scenes that results in text truncation when a less than symbol ( < ) is present in a non-rich text field that's pulled into the communication RTE via a variable. This blog article will present a work around for this behavior. We'll set up the problem and the solution side-by-side. As with anything presented in these blogs, refine your approach in a test environment before rolling out to production.... [More]
Let’s face it. You’re busy! You get 100 emails a day; you’re on conference calls from morning to night and forget about the projects you’re leading. As you blast through your email, and try to get feedback, you compose countless emails knowing full well what you need but not really thinking about what the recipient needs. Your subject lines are blank or say something like “FYI”, or “Please Read”. Half of the messages are forwarded from someone who forwarded from... [More]
Email over SSL is new in IBM Maximo 220.127.116.11 . For the second installment, please see Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL . The article Lifting the Hood on JavaMail Communications may prove useful for troubleshooting connectivity problems. Create an Email Listener Using the out-of-the-box workflow process (LSNRBP), an Email Listener is created and activated which connects to the GMail pop server using pop3s. Fire Up GMail and 'Talk' to the Listener Our Service Request user is having printer... [More]
Email over SSL is new in IBM Maximo 18.104.22.168 . For the first part please see: Email Listener Communications via GMail - Part I: Importing the SSL Certificate . The article Lifting the Hood on JavaMail Communications may prove useful for troubleshooting connectivity problems. System Properties Below are the properties that will be used to connect to GMail via SMTP. Note that the property 'mail.smtp.ssl.enable' has been added to allow authentication via SMTP over SSL. Enabling the properties may require a full restart of the Websphere... [More]
In order to use Office 365 email services with Maximo Email, it is necessary to import that service's SSL certificate. This can be done from the Websphere administration console > Security > SSL certificate and key management > Key stores and certificates > CellDefaultTrustStore > Signer certificates > Retrieve from port using the host outlook.office365.com port 993 .
Howdy! I've published a couple of docs for setting up status change for work orders before. Use Email Interaction Setup to Change Status Email Interaction Setup Using Workflow Recently, I received some inquiry on setting up status change for purchase orders. Below is the setup doc for PO if you would like to give that a go.
Email Interaction Setup for Purchase Order Cheers, May
with Patrick Nolan , Belinda Fuller , and Marcio Pereira Correa. Email connectivity difficulties 99.9% of the time are straight forward to resolve. Recently my coworkers and I encountered a customer issue that didn't fall into one the usual easy to resolve authentication problem categories. The customer had recently tried reconfiguring their email server to accommodate STARTTLS, which is something that Maximo has supported in the field since 22.214.171.124 and has been validated against popular Exchange based web... [More]
Maximo users have the ability to change password or reset it, where Maximo will send you an email notification with the password info for the user. However, some people have asked for a way to provide a notification that goes out to new users after their User account has been created that includes both their Username and Password. In the Communication Template you are able to include the username, but when you try to reference the user's password, it shows up as empty in the message. So, is there a way to include... [More]