In this blog entry we will look at reducing high email listener email fetch latency which may result when there is be a need to frequently create service requests from IMAP messages that have large documents attached.
To keep things simple, the constants will be a Tpae 7.5.0.X environment and a simple email server program both running on the same system. The initial conditions are the MXServer shut down and a batch of 6 emails, each with a 15 MB PDF attachment, sitting on the email server. The... [More]
All email messages have or should have a content-type header field which will determine how that email is handled. The Email Listener is not a true, full service email client and is therefore not as flexible and forgiving as email clients [such as Notes & Outlook] in handling the full range of email formats. The purpose of this article is to set the expectations for what content-types the listener will process. Note that the content-type type attribute of an email is distinct from character set which denotes how text for... [More]
Let’s face it. You’re busy! You get 100 emails a day; you’re on conference calls from morning to night and forget about the projects you’re leading. As you blast through your email, and try to get feedback, you compose countless emails knowing full well what you need but not really thinking about what the recipient needs. Your subject lines are blank or say something like “FYI”, or “Please Read”. Half of the messages are forwarded from someone who forwarded from... [More]
Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 18.104.22.168 and above.
With EIS users can interact with Maximo using a smartphone without having to login to Maximo:
Change the status of a record such as a work order
Accept or reject a workflow assignment
Update attributes such as the start date
The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user.
Below is a... [More]
Occasionally we receive PMRs related to Email Listener connectivity and after having the customer do a simple test using telnet, they're able to isolate the difficulty outside of Maximo (and the JavaMail API).
Examples of problems raised as PMRs include refused connections, timeouts, and invalid credentials.
The following three scenarios (POP3, IMAP, SMTP) will address how to validate protocol connectivity using basic authentication. Communication with your email server may differ slightly from... [More]
This entry assumes that you are already familiar with some of the prior Email Listener Service Management Connect content, especially the GMail series.
For your convenience, below is a list of the series thus far.
Lifting the Hood on JavaMail Communications
Email Listener Communications via GMail - Part I: Importing the SSL Certificate
Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL
Email Listener Communications via GMail - Part III: Sending Service... [More]
with Steve Haupman, Anamitra Bhattacharyya and Sampath Sriramadhesikan (IBM US)
The purpose of this article is to present a technical solution using Maximo Automated Scripting to the problem of plain text white space content via email appearing flattened in the SR ticket Rich Text Editor (RTE).
Before getting into the nitty-gritty details, it's important to mention that this is a single application of scripting to this type of problem. If the plain text is coming in... [More]
Stuart Bowden (IBM UK) and Sampath Sriramadhesikan (IBM US) contributed to this article.
APAR IZ88552 brought about some functionality in Maximo to handle email with a content type of 'message' (i.e. RFC 822 content). Two-and-a-half years later is not too late to clarify what this feature entails.
Maximo, nor the JavaMail API, are capable of encoding or decoding proprietary message formats. The Outlook message format is a proprietary binary encoded format.
1) The... [More]
Email! That word triggers both positive and negative
reactions as this year’s holiday season gets underway. On the one hand, we want
to be sure we receive those emails with special offers for holiday shopping. On
the other, we are annoyed when we get spammed. We wonder about the thousands of
emails routed daily through automated email systems.
Automated email systems supporting a business’ IT operations
are a different story altogether. Emails may be the quickest and cheapest
mechanism for users to alert IT teams of issues.... [More]
Have you ever spent valuable time sending an email only to
find that your well-crafted email did not reach the intended recipient? Well
now, if the intended email recipient fails to receive your email, you can track
and resend the email. But, how do you know your email didn't reach the intended
recipient? You can review the log statements that contain details of the error
messages that are associated with your failed email.
In order to track failed emails, you must ensure that the communication
template is enabled for tracking a... [More]
Nestled inside rich red velvet drizzled with dark and milk chocolate, a delectable cream cheese bursts with unexpected and delightful flavors. This cookie, along with many other incredible desserts, starred in a Chocolate Buffet Fund Raiser that I chaired this past weekend to raise money for local food and fuel charities. Nestled inside enterprise and legacy rich Maximo, the unexpected, powerful Report Viewer application waits for you. This application was introduced in Maximo Version 7.5, along with many other notable report features... [More]
Email over SSL is new in IBM Maximo 22.214.171.124 . For the second installment, please see Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL . The article Lifting the Hood on JavaMail Communications may prove useful for troubleshooting connectivity problems. Create an Email Listener Using the out-of-the-box workflow process (LSNRBP), an Email Listener is created and activated which connects to the GMail pop server using pop3s. Fire Up GMail and 'Talk' to the Listener Our Service Request user is having printer... [More]
Email over SSL is new in IBM Maximo 126.96.36.199 . For the first part please see: Email Listener Communications via GMail - Part I: Importing the SSL Certificate . The article Lifting the Hood on JavaMail Communications may prove useful for troubleshooting connectivity problems. System Properties Below are the properties that will be used to connect to GMail via SMTP. Note that the property 'mail.smtp.ssl.enable' has been added to allow authentication via SMTP over SSL. Enabling the properties may require a full restart of the Websphere... [More]
The times they are a-changin' – especially with regard to how we work, and more specifically, where we do that work. With the rise in the popularity of mobile devices, gone are the days of solely relying on desktop computers to do business. Employees need to be able to change records remotely, without the need to log into the Maximo interface. Maximo Asset Management Version 7503 introduces a new application that enables just that. Email interaction Setup allows users to update an object or workflow assignment by sending an email with a number... [More]
Part II and Part III of this series.
Companion article: Email Listener Communications via Live.com using SSL & STARTTLS (review the GMail series as a prerequisite)
Email over SSL is new in IBM Maximo 188.8.131.52 .
A Note About SSL Certificates
In general, SSL certificates are acquired from certificate authorities. The implementation of certificates falls in the province of the email server and application server. Maximo does not directly... [More]