We have different technical references on Maximo Logging already published. In this post, I would like to share the following simplified procedure that we can use to create a log to troubleshoot the most of common application problems we may have.
Please keep in mind that depending on the problem, logs configured with other settings might be necessary. In addition, please consider:
- If the problem scenario is replicable in the Maximo Test environment, generate the Maximo log in the Test environment in order to avoid any impact in... [More]
Since the 7.1 release when Maximo began integrating with Cognos, I've resolved several PMRs. Many of these were similar issues, but one of the primary concerns was locating relevant error messages and which log files to locate those errors in.
For 'Part 1' of this blog, I will cover the common log files that should be reviewed when investigating issues with the Maximo/Cognos integration and submitting PMRs to Support.
Cognos Log File Locations :
The Cognos log files that will need to be checked when... [More]
Recently, one of our senior Information Development writers produced a new Flipboard magazine specifically related to Maximo Asset Management. Flipboard is used to promote information, in this instance one of IBM's products, including support information. If you are not familiar with Flipboard, it is an app that aggregates information from websites, blogs, social media, twitter feeds, video, etc. and presents it in online magazine format. The Flipboard app is available for iOS, Android, BlackBerry OS, and Windows... [More]
Just yesterday, I came home from a trip to Park City, Utah. If you've never been to Park City, I would suggest you add it to your bucket list. Park City is a beautiful mountainside community approximately 30 miles southeast of Salt Lake City. The home to the Sundance Film Festival and the Kimball Arts Festival, Park City was the also the host site of the 2002 Winter Olympics. It lies close to the Wasatch National Forest with it's stunning scenery and locales (Mirror Lake is my personal favorite). And lest I not forget the purpose of... [More]
On June 27, 2014, IBM Software released the 18.104.22.168 fix pack for Maximo Asset Management, Maximo Asset Management Essentials, and Tivoli Asset Management for IT.
Information for Fix Pack 22.214.171.124 can be found here: http://www.ibm.com/support/docview.wss?uid=swg24037898
Additionally, you can find the list of corrected APARs for this fix pack here: http://www-01.ibm.com/support/docview.wss?uid=swg21676540
What's new in 126.96.36.199?
Here's a few highlights:
New Platform Support:... [More]
On May 30, 2014 IBM Software released the Interim Fix 009 (IF009) for Maximo Asset Management 188.8.131.52.
Information for Interim Fix 009 (IF009) can be found here: http://bit.ly/1kMkWWL
See the readme file for more information.
Remember to review considerations and prerequisites before applying this interim fix.
IBM Support strongly recommends keeping Maximo Asset Management implementations up to date with the latest available maintenance.
So, you've decided to check out our free trial version of Maximo Inventory Insights. The next step? Extracting your inventory data for analysis...
Before you begin
You must know the JDBC URL, and the user name and password for the Maximo database. If you do not have this information, contact your Maximo administrator. You might want your Maximo administrator to install the data collector agent as it must be installed on the Maximo application server.
After you request the... [More]
The team at Maximo Inventory Insights like to make things as easy as possible for our users. We take away all the headaches associated with installation and configuration of our software, and instead of providing you with the tools for data analysis, we do the data analysis for you and present it to you in an intuitive and easy-to-understand manner. Not content with doing all this, we also have enhanced our user assistance to help you quickly understand your inventory.
Want to know more?... [More]
Once in a while I'll get questions about performance problems. Specific scenarios can be resolved by applying Interim Fixes or adding indexes. Those critical and urgent problems often happen throughout the entire system.
Here is a collection of performance related recordings and technotes that might help:
SCCD 7.5.1 Performance Education Session
Correcting Slow User Queries
Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 184.108.40.206 and above.
With EIS users can interact with Maximo using a smartphone without having to login to Maximo:
Change the status of a record such as a work order
Accept or reject a workflow assignment
Update attributes such as the start date
The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user.
Below is a... [More]
Occasionally we receive PMRs related to Email Listener connectivity and after having the customer do a simple test using telnet, they're able to isolate the difficulty outside of Maximo (and the JavaMail API).
Examples of problems raised as PMRs include refused connections, timeouts, and invalid credentials.
The following three scenarios (POP3, IMAP, SMTP) will address how to validate protocol connectivity using basic authentication. Communication with your email server may differ slightly from... [More]
This entry assumes that you are already familiar with some of the prior Email Listener Service Management Connect content, especially the GMail series.
For your convenience, below is a list of the series thus far.
Lifting the Hood on JavaMail Communications
Email Listener Communications via GMail - Part I: Importing the SSL Certificate
Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL
Email Listener Communications via GMail - Part III: Sending Service... [More]
I'd like to start my first blog entry by introducing myself. My name is Mario Travers and I'm one of the team leads for the Maximo EAM Support group. I've been working with Maximo now for over 8 years (might actually be longer than that but my memory isn't what it once was) in various roles within in support for IBM and, previous to my old companies' acquisition by IBM, at MRO Software. Throughout my time here I've been lucky enough to be involved with many great projects within the support team... [More]
A few days ago Pam Denny and I had a discussion on whether any aspects of reporting could be automated through automation scripts. I had heard similar questions from clients at a previous Pulse event and I was quite intrigued by the possibilities. The user need was very clear though: can the end user avoid having to click through a number of steps to configure report execution and instead of the system execute the report in a pre-configured way? Such an approach should not require Java customization.
I spent some time reviewing the... [More]
Providing logging up front is MustGather for troubleshooting in general and this entry provides the MustGather for troubleshooting email communications in particular. This includes whether the problem is server communication, outgoing, incoming, formatted, non-formatted, or template related. Websphere is assumed otherwise consult your application server's documentation. 1) Be generous with application server log rotation: In the Websphere administrative console this can be adjusted under Logging and Tracing > Server Name > JVM Logs ... [More]