Once in a while I'll get questions about performance problems. Specific scenarios can be resolved by applying Interim Fixes or adding indexes. Those critical and urgent problems often happen throughout the entire system.
Here is a collection of performance related recordings and technotes that might help:
SCCD 7.5.1 Performance Education Session
Correcting Slow User Queries
Occasionally we receive PMRs related to Email Listener connectivity and after having the customer do a simple test using telnet, they're able to isolate the difficulty outside of Maximo (and the JavaMail API).
Examples of problems raised as PMRs include refused connections, timeouts, and invalid credentials.
The following three scenarios (POP3, IMAP, SMTP) will address how to validate protocol connectivity using basic authentication. Communication with your email server may differ slightly from... [More]
This entry assumes that you are already familiar with some of the prior Email Listener Service Management Connect content, especially the GMail series.
For your convenience, below is a list of the series thus far.
Lifting the Hood on JavaMail Communications
Email Listener Communications via GMail - Part I: Importing the SSL Certificate
Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL
Email Listener Communications via GMail - Part III: Sending Service... [More]
I'd like to start my first blog entry by introducing myself. My name is Mario Travers and I'm one of the team leads for the Maximo EAM Support group. I've been working with Maximo now for over 8 years (might actually be longer than that but my memory isn't what it once was) in various roles within in support for IBM and, previous to my old companies' acquisition by IBM, at MRO Software. Throughout my time here I've been lucky enough to be involved with many great projects within the support team... [More]
A few days ago Pam Denny and I had a discussion on whether any aspects of reporting could be automated through automation scripts. I had heard similar questions from clients at a previous Pulse event and I was quite intrigued by the possibilities. The user need was very clear though: can the end user avoid having to click through a number of steps to configure report execution and instead of the system execute the report in a pre-configured way? Such an approach should not require Java customization.
I spent some time reviewing the... [More]
Providing logging up front is MustGather for troubleshooting in general and this entry provides the MustGather for troubleshooting email communications in particular. This includes whether the problem is server communication, outgoing, incoming, formatted, non-formatted, or template related. Websphere is assumed otherwise consult your application server's documentation. 1) Be generous with application server log rotation: In the Websphere administrative console this can be adjusted under Logging and Tracing > Server Name > JVM Logs ... [More]
As organizations security requirements evolve over time, it
may become necessary to re-think your user roles. It is difficult to balance
the need for granular access to application functionality and data with
performance and administration overhead. Many customers have decided to
simplify their configuration and there are some tools within the system that
can help with this process.
First, there is a Security Groups Report within the Security
Groups application. This report can be run for a group or a user and will show
Is the migration of configuration content between
your Maximo instances requiring some "assistance" in dealing with
content related errors?
Are you constantly dealing with failed deployment situations
due to configuration content differences between your various Maximo instances
(e.g. Development, QA) ? If you answer yes to any of the previous questions, you might want to leverage Migration Manager Replacement Rules functionality and replace, during package deployment, invalid field values before they generate a deployment... [More]
IBM Maximo Everyplace is the easiest way of going mobile with Maximo. Once installed, it allows to design applications tailored for small screens and enables users to access those applications on an iPhone, iPod touch, Blackberry, iPad or, Android device without installing anything on the devices. You don't have to learn anything new to mobilize your workforce. However, web applications have inevitable limitations when compared to native mobile apps so I decided to create a native client for Android that improves the default IBM Maximo... [More]
See how Software Subscription & Support can help YOU today! Great
overview of why SS&S is so important to you and your organization. Members of the IBM support organization discuss the benefits of keeping up to date with your IBM Software Subscription & Support. Find the video here: http://bit.ly/Txs1bR
Work Order Tracking location and asset business rule In the Maximo product, the Work Order Tracking application
is one of the most heavily used business applications. In the product release
versions 5.x, 6.x and 7.x, right up to the most recent 7.5, a business rule is
automatically applied that can be stated as follows: Populate the Asset field if
the Location chosen for the work order contains just one asset.
With many clients the auto-population of the Asset field is
not useful. Most work orders are opened against a Location, not an... [More]
This article aims at presenting an overview of the EAM and ERP systems
consolidation and providing a usage example of IBM Maximo and SAP tools.
The consolidation of IT systems provides advantages that consequently enhance
business processes. Effective consolidation programs always provide significant
benefits for the company, since they represent a large number of advantages,
which we will see later in this article.
However, a consolidation program
is not usually simple to use and it can offer risks in... [More]
The approach to migrating configuration changes in version
7.5 has changed in many ways compared to earlier versions.
A new application named Migration Collections is
introduced that enables developers to stage configuration changers, validate
and push the contents of a collection into the Migration Manager application,
where you then create the package and subsequently migrate to the target
Migration Collection is a bridge between development
configurations and Migration Manager Migration Collection enables... [More]
Support technical exchanges (STEs) are educational sessions led by our subject matters experts (SMEs) from within our product support team. These SMEs can provide a fresh prospective on your Tivoli products, as well as, best practices you can take home. To find the upcoming schedule of STEs, as well as re-plays from previous STEs, for the Maximo and Maximo based products (SCCD, TSRM, CCMDB) check out this link: http://ibm.co/OGKGUv
Maximo Asset Management Scheduler 7.5.1 was just recently
released and I wanted to talk a little bit about the new Maximo Everyplace
template applications we created to be included with the release. These
applications come out of the box with the Scheduler product but require you to
also own Maximo Everyplace for these applications to function. There are a number of features built into
these mobile applications that require Scheduler functionality to work
These mobile Everyplace applications focus on executing... [More]