We've added a new widget to Maximo and SmartCloud Control Desk 7.5 to support Rich Text within the User Interface.       Existing customers upgrading to Maximo 7.5 should be aware of certain considerations to support the new Rich Text widget. New customers looking to integrate data with external systems should also be aware of how this Rich Text is handled at the integration layer. Please take a look at this presentation... [More]

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In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management. In Feb 2013, we released updates to SmartCloud Control Desk, adding more features, and another step towards the vision of a true control center for your enterprise. Key new features include Ability to set up an internal “enterprise app store” with automated backend fulfillment of the applications Map integration which enables ability to narrow down the geographic location of incidents and assign nearby resources “What-if” impact analysis... [More]

Tags:  control paul data enterprise desk 7.5.1 transformation chris afm mobility dittmer service cloud cj management smartcloud it

Assetmanagement searches for balance between preformance, risk and costs to control and maintain infra- and civil assets. Next to that the influence of availability guarantees, especially when it is needed, and also the growing importance of safety, environment, economy, certification, reliability and efficiency. The Asset Management Community also has to take into account influences from our Smarter Planet, new measurements methods, new information available from sensors, measurements, but also the increasing amount of vidoe camera's alongside... [More]

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