TUC Whitepaper: Collaborate Alongside the IBM Development Team with Transparent Development
LizCrider 270005ET06 Visits (3027)
Service Management Connect (SMC) is a vibrant community where IBM, its clients and business partners collaborate together to improve the quality of Tivoli products.
After being launched at Pulse2011, users began populating the site to take advantage of the interaction available with product developers. In 2012, SMC evolved into a portal of transparent development. Combined with the other social capabilities of SMC, the new transparent development platform provides clients with the capability to collaborate with IBM development on all aspects of the product lifecycle.
This paper is based on a webcast presentation: Service Management Connect, Your portal to transparent development. This was developed for Pulse2012, which took place March 4-7, 2012.
It covers the Community, Development Projects and Partner Connect components of Service Management Connect.
About the Author:
Denny O’Brien is a manager in the IBM Tivoli strategy and development organization. In his current role, Denny manages the development and strategy of Service Management Connect, a community site that provides best practices and discussion around technical discussion around Tivoli products, and connects clients and business partners to IBM Tivoli development. Denny also is leading the transformation within Tivoli to a new transparent development model, which will give more clients access to future development plans and a bigger voice in the direction of Tivoli products.
The Official Tivoli User Community is the largest online and offline organization of Tivoli professionals in the world – home to over 160 local User Communities and dozens of virtual/global groups from 29 countries – with more than 26,000 members. The TUC community offers Users blogs and forums for discussion and collaboration, access to the latest whitepapers, webinars, presentations and research for Users, by Users and the latest information on Tivoli products. The Tivoli User Community offers the opportunity to learn and collaborate on the latest topics and issues that matter most. Membership is complimentary. Join NOW!