TUC Webcast: A Control Center for Next Generation IT Asset and Service Management
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In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In Feb 2013, we released updates to SmartCloud Control Desk, adding more features, and another step towards the vision of a true control center for your enterprise. Key new features include
Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including Tivoli Service Request Manager, Change and Configuration Management Database, Tivoli Asset Management for IT. He is also the software technical lead for the Tivoli Live Service Manager (SaaS offering) and the newly launched IBM SmartCloud Control Desk. He guides a team of software architects, designers and developers in several development labs around the world to build these software products and solution best practices. He is also the technical steward of the IBM Tivoli Unified Process - a detailed elaboration of the ITIL processes with additional details that enable process automation. Dr. Paul has worked with dozens of Fortune 500 clients all over the world to deploy these software products in production environments. He provides consulting guidance to clients and mentors services deployment architects who work with customers on their ITIL deployments worldwide.
Chris is currently driving the strategy for a portfolio of IT service management software products for IBM as Worldwide Sr. Market Manager. Prior to this role, Chris worked in internal corporate strategy and as a consultant for IBM. His previous experience also includes operational planning for the US Government, project management in financial services, consulting in the manufacturing industry, and management of a technology start-up. He holds an undergraduate degree from Washington University and an MBA from Harvard Business School.