Smarter Infrastructure Support Update
ScottPeluso 0600028Q2J Visits (1352)
As the warm weather approaches, many customers take the opportunity to review their second half of the year implementation plans. If you're on 7.5 and have not yet applied the 220.127.116.11 Fix Pack, click here. Once at 18.104.22.168, we recommend you apply the the latest interim fix for this vers
You may also find this a good time to review available, online enablement, whether in the form of our
Once you've reviewed all the material above and are ready to pull the trigger on an upgrade or new deployment, I would ask you do one final task before you start. Call us. That's right...call us BEFORE you start a deployment. We want you to be successful in any deployment effort and our PMR analysis clearly shows customers experience less problematic implementation issues when they review with Support prior to the start of any major deployments. I think you would agree a 30 minute call prior to the start of an upgrade is more amenable than a 2 AM call when your go-live date is in jeopardy. You may qualify for entry into our Tivoli Support Advocacy Program that is designed to offer a named Support contact during an upgrade or installation project. If you are planning an upgrade or other deployment activity in the coming months, drop me a note. Let me know what your plans are and I will have a Support Manager or Senior Engineer contact you. It's that simple...
I'd also like to mention our
As always, I welcome your comments on how we can improve the quality and caliber of product support. Our goal is to be faster, smarter, and more efficient in our support delivery. Your feedback is crucial to our continuous transformation and ability to provide exceptional service. And, if you find yourself on Cape Cod on a warm summer day and simply want to leave Maximo in the backseat, I reco