Maximo Support Perspectives (an encore presentation)
Richard Lesses 2700011KU1 Comment (1) Visits (11248)
At the end of my last blog post, I tacked on a couple of paragraphs about getting feedback on our tech notes. Here's what I wrote:
Since I posted that entry, I found out something I hadn't known about Feedback. Now, we have always been notified when someone leaves comments about our tech notes. What is new is that you can provide us with your email address together with the feedback.
This turned out to be a big change for us. Last week, I overheard a couple of my colleagues in the Maximo applications group talking about it. They were excited that they were able to respond directly to user comments! As they say, this is huge. Now we can answer questions, get clarification on the comments, modify the tech note,and so on. In short, we have a new way to work with Maximo customers. It's outside the regular support channels (though not a substitute for opening a PMR for problem solving and other questions). It addresses a single topic - the content of the tech note - and can be handled immediately. It improves our online content and improves customer satisfaction. What could be better?
Now I'm going back to building a 7.5 environment to upgrade to 7.6. Until next time!