Limiting The Amount of Records a User Can Change Status On From a Query

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Hi Everyone,

We often receive requests or in most cases, by the time the PMR reaches us it's become a complaint, that a user received a message that they were about to change the status of X amount of work orders and selected OK anyhow.

Well, X amount can be quite a large amount, and changing their status in one shot is not always the desired outcome that the user's supervisors were looking for.

So the next question after setting X amount of records back to their previous statuses, is how can we prevent this from happening again? There is a Select Row Limit setting and that puts a limit on how many records can be selected from the List tab, but when you search using a query, you can then change the status of all the records returned from the query and not run into the limit. The user will see a warning pop up and can then select OK to perform the bulk status change.

There is no perfect way or limit to prevent this but the following link to a DCF document on this, provides steps to remove the OK button from the warning message dialog. This is the same message for every application with status functionality, so changing this changes it everywhere. But it does force users to then select from the List tab where the Select Row Limit can be set.

OK Button removal steps document:

/support/pages/node/243363

Select Row Limit document:

/support/pages/node/220395