Email Listener Communications via GMail - Part III: Sending Service Requests
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Email over SSL is new in
For the second installment, please see
Create an Email Listener
Using the out-of-the-box workflow process (LSNRBP), an Email Listener is created and activated which connects to the GMail pop server using pop3s.
Fire Up GMail and 'Talk' to the Listener
Our Service Request user is having printer difficulties so he drafts an email describing the issue using the GMail web client and sends it to the Maximo Email Listener's address.
The resolver logs into Maximo and views their new Service Request which was created from an email received via GMail over SSL.