The Key Features and Value Delivered by IBM Accelerated Value Program
Benoit Cotnoir 2700005BYX Visits (7584)
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In this blog I would like to highlight what are our key Features and Value.
Watson IoT Accelerated Value Program
Features and Value Delivered by IBM Software Accelerated Value Program
Feature: Single Point of Contact across IBM
Value Delivered: Serves as the client’s trusted advocate and consistent communications source for support issues, product updates, and fixes.
Feature: Proactive Planning Services
Value Delivered: Co-authored delivery plan coordinates IBM service deliverables with client's needs and goals. Clients receive proactive advice on software upgrades and migrations, fixes and rapid workarounds.
Feature: Personalized information sharing and skills building
Value Delivered: Client receives access to the latest IBM product information, as well as insight into upcoming product releases and coaching on diagnostic and troubleshooting techniques
Feature: Regular Reports and Status Updates
Value Delivered: Quarterly reports update AVP clients on productivity savings, risk avoidance, program deliverables and service request activity
Feature: Onsite engagements and emergency onsite assistance
Value Delivered: IBM attempts to deliver subject matter expert within 24 hours for assistance with Severity 1 emergency issues.
Feature: Access to IBM Product Expertise
Value Delivered: Access to IBM expertise and best practices helps clients accelerate time-to-value for their software investment and lower the costs of managing their IT infrastructure.
Feature: Priority Call handling and escalations
Value Delivered: Client’s PMR’s assigned to priority support queues and given prompt attention by Level 3 support.
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