From the Maximo Support Desk - Issues With Bill To/Ship To Addresses
TomRichardson 0600021RN4 Visits (6595)
Is there a way to verify or edit the Bill To/Ship To Lookup Entries?
The most common cause of unexpected, incorrect, or missing values in the "Bill To/Ship To" look-up is that there is an incorrect or missing configuration of the values at the Organization level. These records and values are configured in the Organizations application.
Another issue that can be caused by incorrect or missing Bill To/Ship To addresses is that the Reorder Cron Task or manual Reorder will not create PRs or POs!
The most common reason for the scenarios described above is that a Site is not configured for the Bill To/Ship To entries. In fact, if you only see one address (or NO addresses) in the "Bill To/Ship To" look-up, this is likely because because only one address (or no addresses) in the current Organization are specified for the current Site that you are logged in to.
Use the following steps to view and/or edit your current configuration and list of available "Bill To/Ship To" addresses.
Tom Richardson is an IBM Maximo Support Engineer and frequent contributor to the Asset Management Blog community. For a complete index of links to his articles, visit