Cannot view or edit Long Description fields?
RobertoG.Palma 270000BQR0 Visits (10496)
If you experience a scenario where you cannot view or edit Long Description fields in Maximo, the icons are greyed out and you cannot add any text to this any long description field you could be having a bad day or there some configuration issue needs adjustment. Many of your records have a long description, but you cannot see them.
Let's take as an example the Assets application. Follow these steps :
2. Change the control properties for that Description field, click on Advanced tab and verify that the 'Readonly Long Description?' checkbox is checked.
In the above test, if the 'Readonly Long Description?' checkbox is NOT marked, please try the following :
If you are testing this scenario with Internet Explorer, the test another browser, such as Firefox.
The reason for that is because perhaps this is neither related to security settings at all nor to specific to only certain users / security groups.
This could be a compatibility view setting with Internet Explorer browser. You can go to Internet Explorer, then click compatibility view settings in browser's tools menu, and add the network domain for the Maximo environment you are working with, like ibm.com , for example.
This should help to fix the issue.