Cannot see the "Allow SLA Hold" option in Organizations app
RobertoG.Palma 270000BQR0 Visits (5758)
The SLA Hold feature can be used to put a ticket on hold if you are waiting to receive further information. The SLA Hold feature must be activated in the Orga
You select the Allow SLA Hold to be applied on SLAs check box in the SLA Options window to activate the SLA Hold feature.
When Tivoli Service Request Manager license key is installed, the SLA main tab enables SLA Hold check box in the Organizations app.