If you are interested in learning more about the new and strategic Smarter Infrastructure Mobile solution - Maximo Anywhere, come join us at these sessions @ Pulse 2014:
MTS-2593A: Maximo Anywhere: The Next-Generation Mobile for Maximo and TRIRIGA
Sun Feb 23 ( 7:00 p.m. – 7:20 p.m. ) - Expo Theater 2 - This is a demo only session on Maximo Anywhere 7.5 Work Execution and Work Approval apps
I forgot. I had my headphones on.....and I forgot what a terrible singer I was when I let my voice escape. I also forgot what summer feels like, who won the superbowl in 2003 and how to make a mouth-watering Reuben sandwich. But I haven't forgotten what a report resource file is.
Resource files are .gif or .jpg images used in report designs. Within the Maximo delivered reports, two resource files are used. These are IBM_logo_black.gif and tivoli.gif, which are the two logos displayed at... [More]
Welcome to IBM Cloud and Smarter Infrastructure's (C&SI) Tivoli Asset Management Product Newsletters. These communications are designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.
http://ow.ly/oIdKg - Maximo Asset Management
18 days, 21 hours, 31 minutes, and 14 seconds….
Not that I'm counting but Pulse 2014 is right around the corner and f or most conference attendees, networking with other Maximo and TRIRIGA customers, Support, and Development experts from our IBM Business Partners is the primary reason for attending IBM Pulse. If you are attending Pulse, I strongly recommend you review the Pulse agenda . Here you can review the various tracks, sessions, Lunch and Learns, and other activities and build your own agenda. You can attend a Hands On... [More]
Once in a while I'll get questions about performance problems. Specific scenarios can be resolved by applying Interim Fixes or adding indexes. Those critical and urgent problems often happen throughout the entire system.
Here is a collection of performance related recordings and technotes that might help:
SCCD 7.5.1 Performance Education Session
Correcting Slow User Queries
These titles recently released:
- Audit Scenario
- Small vs Large UI
See all Tivoli IEA video content here:
See Tivoli's You Tube channel here:
Released on Jan 31st 2014 titles include:
- Database upgrade process overview - Maximo 6.2 to 7.5
- Clone a Maximo 7.1.1 administrative workstation
- Clone a Maximo 7.5 administrative workstation
- Using the report list portlet in Maximo Asset Manager V7.1
- Using the report list portlet in Maximo Asset Manager V7.5
- How to use HARD and SOFT reservations in work order tracking
- Logging and Log Files Part 1
- Logging and Log Files Part 2
- Logging and Log Files Part 3
see them all here:... [More]
This event will be held on February 18th, 2014 at 11:00 AM, ET US
This is your exclusive invitation to spend a few minutes with Tim Clougherty, Deputy Director of Public Works for the City of Manchester and senior strategist for their recent Maximo implementation. Manchester is the largest city in the state of New Hampshire, and the tenth largest city in New England, originally incorporated in 1846.
Learn how Maximo Integrates our City Services
Why we chose Maximo to Serve... [More]
Maximo® for Service Providers is an add-on product for Maximo that helps clients manage assets and services for customers as a business, or helps clients manage and bill for assets and services within an enterprise. It includes a suite of applications that manage customer agreements, response plans, service delivery, supplier contracts and customer billing.
On January 24, 2014, Maximo for Service Providers version 7.5.2 was released. Read about what's new or get more details about the release features .
Hi again! As a Maximo support engineer / team lead for over 8 years, I'm always looking for ways to enhance the client experience through good
communication, timely response and technical knowledge. As we all know sometimes resolving issues when it comes to software is easier said than done.
Unfortunately sometimes there are other factors that impact the situation that we have no control over that make getting to a solution difficult and time
consuming. That being said, there ARE many things that we CAN do... [More]
If you read my previous, and first post to this forum, you learned that one of the cool things about being an IBM support engineer is that I get a small window into my customers' worlds throughout the day. I also mentioned that I support a lot of Maximo Users in the utilities industry and I recently had the pleasure of speaking to one such utilities client who presented a scenario that was pretty interesting. I'm sharing this particular client situation to hopefully illustrate that sometimes a second set of eyes, and few... [More]
Users can now interact with Maximo Workflow using a smartphone without having to login to Maximo.
Simply reply with "1" to approve the work order and route to the next step in workflow or "2" to cancel the work order.
This solution would be perfect for remote users who needs to route workflow with their smart phones.
For setup info please visit the Technotes below:
After upgrading to Maximo 7.5 many clients have decided to keep on using Issues and Transfer application. One of the reasons for using Issues and Transfer application instead of the new Inventory Usage application is due to training issues. Users do not want to learn a whole new application and business owners do not want to spend money on training.
However, Inventory usage application is actually quite easy to use and it offers all the features available in Issues and Transfer application.
I want to share some of my real world customer support cases from my role at IBM as a Level 2 Support Engineer. A former manager of mine used to interview candidates for technical support jobs by asking them, "Are you running FROM something, or are you running TO something?". There are many good answers to this question, but I've always considered myself to be running TO my various positions in technical client support. I believe that my job is to help other people do THEIR jobs. I want to use this forum to... [More]
Last week in part one of my two-part Pre-Implementation Planning for Building a Maximo / SCCD Organization discussion we talked about the considerations that need to be made to be successful in planning out your organization. In today's discussion we'll look at some of the types of questions that you as a planner should be asking of your teams and why.
Here's a few questions to get you started:
Is there any need to limit users in one part of your business from seeing or updating data in another part of your... [More]