Maximo allows you to not only automate but control the processes that define the day to day operations of your enterprise. Just as an organization's business can be broken down into various processes, which in turn can be divided into several steps and these steps or a single step can involve a subset of records, a single record, a single field or a single field across records, the difference comes down to the level of control one desires i.e. whether an action or actions need to be performed on a group of records, a single... [More]
Since the 7.1 release when Maximo began integrating with Cognos, I've resolved several PMRs. Many of these were similar issues, but one of the primary concerns was locating relevant error messages and which log files to locate those errors in.
For 'Part 1' of this blog, I will cover the common log files that should be reviewed when investigating issues with the Maximo/Cognos integration and submitting PMRs to Support.
Cognos Log File Locations :
The Cognos log files that will need to be checked when... [More]
How many times, have you been faced with a problem and you didn't even know where to start or what to do about it? If you've been in this situation before how did you work through it and find a solution? What kinds techniques did you use to get on track and how successful were they?
When it comes to my job and what I do in supporting the products (Maximo to be exact) that I do, I generally feel pretty confident going into pretty much any situation no matter how difficult it may seem on the surface. I'm sure... [More]
Ever have a user make a change in Maximo and wonder who made it and why? It Can be a very frustrating at times, so why not set up E signature or Auditing in Maximo. Both E Signature and Auditing come as part of your Maximo product and do not require any extra fee's, it just needs to be configured to work as you need.
E signature is set up via the database configuration application and is a fairly easy and quick to set up. From the select action menu, choose manage e signature and you shall the available... [More]
Recently, one of our senior Information Development writers produced a new Flipboard magazine specifically related to Maximo Asset Management. Flipboard is used to promote information, in this instance one of IBM's products, including support information. If you are not familiar with Flipboard, it is an app that aggregates information from websites, blogs, social media, twitter feeds, video, etc. and presents it in online magazine format. The Flipboard app is available for iOS, Android, BlackBerry OS, and Windows... [More]
If you are new to IBM Software Support, have not really taken advantage of everything that we have to offer, or are simply not sure how / where to get started...then please read on.
Here are a few different ways to get started:
Just dive in and explore yourself - a good place to start is from the IBM Support Portal . By the way - this site has been voted one of 'Ten Best Web Support Sites' this year by the Association of Support Professionals - ASP!
Utilize the IBM Electronic Support Site,... [More]
Previously I had posted a blog on creating a horizontal cluster across multiple nodes in WebSphere 8.5.5. If you haven't read that posting, please head on over Clustering with Maximo and WebSphere 8.5.5 - Part 1 - Configuration and take a look. Today we will be continuing forward with JMS configuration. I was going to do this series in 2 parts, but I will separate this out in 3 parts due to the length of the topic.
In the original blog posting we configured the following.
When maintaining air conditioning units it is common to add freon. Some people want to track how much freon is added to each AC unit. This will give you an idea of what unit is losing freon and may have a leak or maybe an issue with the compressor.
The First thing we want to do is create a new continuous meter for your refrigerant. The unit of measure for this meter will be ounce.
Next we can add a new item to inventory for the refrigerant so that we can issue this item to the asset. Associate the meter you... [More]
"Wait, what? You're using Excel with Maximo?"
Don't tell anyone else, but our clients are using applications in their everyday work that are not IBM products! Yes, I know, as unbelievable as this sounds, it's true. On a more serious note, I just wanted to give a tip on how to resolve a relatively harmless issue that appears to some Maximo users that I talk to. If you're reading this, then you might already know that there is a Download function in many Maximo applications that allows you to... [More]
IBM Cloud and Smarter Infrastructure (Tivoli) CCMDB, Maximo Asset Management, Service Request Manager, SmartCloud Control Desk newsletters. These communications are designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.
Last week I had a customer request if it was possible to create a Hyperlink within the header area of the Maximo/SCCD Start Center to access an external URL. I was already aware of similar ways to utilize Hyperlinks within Maximo, for example:
Adding a Hyperlink to a Custom Field ( Click here )
Launch in Context from a Hyperlink ( Click here )
However, the methods above were not exactly feasible for my customer's needs. Knowing the existing buttons within the header (Go To, Sign Out, Help, etc) were... [More]
Access the latest news and information about IBM Maximo Asset Management right from your mobile device using Flipboard!
Flipboard aggregates information from websites, blogs, social media, twitter feeds, video, etc. and presents it in an online magazine format. The Flipboard app is available for iOS, Android, BlackBerry OS, and Windows devices, or, you can use a browser to read right from your desktop.
Subscribe to the IBM Maximo Asset Management Flipboard magazine to keep up with the latest product... [More]
"What does this button do?"
I've been working with Maximo customers in a support capacity for a number of years now, but I haven't lost my ear for detecting that delicate blend of mild frustration and proactive curiosity in a client's voice when he or she asks me about various features and functionalities of Maximo that the client is not yet aware of, or familiar with yet. It is in these moments when I realize that my existence here at IBM is on a metaphysical plane of great integrity. Is that too much... [More]
I was recently working an issue where a reverse proxy was configured with Maximo using IBM Edge. After the proxy was configured all users logging into Maximo via the proxy were being automatically redirected to the sign-out page (exit.jsp). I ran several tests, including logging in with the same users via the IHS and the Web Container port directly. The users could log in fine this way, so the problem appeared by be directly related to the proxy.
Maximo has a table called LOGINBLOCK , this table contains IP addresses that... [More]
This is a cross post fro m Se r vic e Ma n age m ent 360 si t e .
Are you interested in mobile solutions for your Maximo deployment? Did you know that Maximo Anywhere 7.5.1 has just been released, and that it includes important new features, like:
Improved Experience for Configuration and Customization of Apps?
In this blog Top 5 new features... [More]
When connection settings is activated, mobile device users can switch between two
instances of Worklight® Server without having to rebuild and deploy the apps.
By default, connection settings is not activated, but it can be activated in the
build.properties file. Activating connection settings can produce unexpected
results in the work order list. When you switch to a new instance of Worklight
Server, and if the application data was not cleared, work orders from the previous
instance and the new instance of Worklight... [More]
Having a proper preventive maintenance program in place is key when it comes to managing locations and assets in any organization. A well constructed maintenance plan can save in labor hours and down time, so why not start using the Preventive Maintenance application? The application allows for the plan to be created against either a location or asset and has the flexibility to be either time or meter based and can be set to be active on the dates you specify. It allows for us to also add job plans which contain the details of the work to be... [More]
Now that we've looked at what linear assets are and a case study for their use.........
We know that linear assets.....
Are defined by length
Can accurately depict assets that are defined by their length
Length of assets impact maintenance and work against the assets
They have start and end points that are defined by units of measure
Can be broken down into defined segments and reference points
Because of these unique characteristics, linear assets can... [More]