Configuration Managed (CM) assets are different from other product assets because they can be composed of other assets or components defined within a hierarchy that have associated CM rules. Thus, CM assets are also called complex assets and they are built based on its corresponding model.
You can have a better understanding of the ACM Model application and its concepts accessing the following URL:... [More]
We just published video on YouTube that demonstrates how to get the most out of IBM Knowledge Center , Service Management Connect , and the support portal . At just under five minutes, it's a quick video. Whether you're new to IBM Tivoli products or a power user with years of experience, you're bound to pick up a few tips about the features available in these information resources.
Are you a Developer who configures the User Interface of the Maximo Asset Management, Industry Solutions, or SmartCloud Control Desk products to meet your business requirements? Have you wanted to talk to the team members behind the Application Designer and the User Interface framework to ask the best way to configure the user interface?
Thanks for attending the... [More]
I was fired from my first job. I was 16 years old, working as a busboy for a busy restaurant in Buffalo when my boss told me to refill the ice in the salad bar. As I carried a large bucket filled with ice past the busy dinner crowd, I suddenly lost my grip. As the ice chips settled everywhere – in plates of hot lasagna, bread baskets and under the feet of waitresses - my boss icely told me to grab a mop and then head home.
While I quickly learned that moving ice was not a viable career option for... [More]
The Nightmare of Accidentally Closed Work Orders
How do I stop my users from accidentally closing their work orders?
I had a user who accidentally closed 350 work orders, what should I do?
How can I un-close a work order?
I get these kinds of questions all the time. The problem here is closed work orders are closed. We have a closed status for a reason. Its meant to say this work order is done and I don’t want anyone making any more changes to it. But what about human error? People... [More]
Have you noticed a new look and feel for the Maximo Asset Management
wiki? That's because we moved the wiki to the IBM Connections
platform. The URL for the Connections wiki is
http://www.ibm.com/developerworks/connect/IBMMaximoAssetManagement/ This wiki is being upgraded and will be in maintenance mode from Friday, April 12, until 9 a.m. EST on Monday, April 15. You will not be able to view the wiki during this period. After the upgrade, you'll notice new features and enhancements to the user interface. Bookmark the URL and check... [More]
They stack rocks higher in San Diego. Walking by the San Diego Pier while attending the fabulous FMMUG conference last week, I saw cairn rock sculptures over 10 feet high carefully being built.
Speaking of rocks…have you seen the new Maximo Report Wiki Site ….. and doesn’t it ROCK? Over 100 report wiki pages are available to you with virtual, detailed, dynamic information on a range of topics from report options, resources and... [More]
The Middleware Installer for Maximo and other Maximo based products provides an option to install and configure IBM Tivoli Directory Server as an LDAP server for Maximo Security. Sometimes, it may be desirable to install and configure ITDS manually. This new Wiki page outlines a step by step procedure for installing and configuring ITDS for Maximo Security. You can also access the page at this shortened url: http://ibm.co/XtFE3U The procedure detailed in the wiki page includes steps on adding the required Maximo security users but can... [More]
One of Jakob Nielsen’s top ten rules for usability is: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Sometimes adding an additional field or section into an application can greatly improve the efficiency of your end users. You can add fields or sections to an existing user interface through configuration by using the Application Designer. Here’s a tutorial on adding a simple field into the user interface that was posted... [More]
An established Maximo Asset Management 7.5 deployment can be copied into multiple environments. This allows you to duplicate environments for the purposes of development, testing, and prototyping. You can refine best practices for your product in development and test environments. You can then apply the best practices to the production environment. A new document describing the cloning process for is available on the IBM Maximo Asset Management wiki . This document provides information on cloning a Maximo Asset Management 7.5 environment... [More]
In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In Feb 2013, we released updates to SmartCloud Control Desk, adding
more features, and another step towards the vision of a true control
center for your enterprise. Key new features include
Ability to set up an internal “enterprise app store” with automated backend fulfillment of the applications Map integration which enables ability to narrow down the geographic location of incidents and assign nearby resources “What-if” impact... [More]
At IBM we often get asked about security vulnerabilities and
how our products are impacted. Did you know there is a pro-active step you can
take to stay informed? IBM has a community, similar to the Asset Management
one, where you can subscribe to security alerts and bulletins. Here you can
find IBMs response to all of the things that you may hear of on the news and
resources for improving security in your own organization.
Customers and outside organizations report possible issues to IBM and then
uses standards similar to the... [More]
Maximo Mobile 7.5.1 has just recently been released and in
addition to being supported on Windows and Windows Mobile devices, it can now
be run on Android phones and tablets. This is great news for many clients who
have had trouble finding mobile devices they are happy with. Android offers a
number of options from ruggedized devices to phones and tablets. With this
Android support, we can also support voice to text data entry, taking pictures
with the camera and having them become attachments without having to leave the
application and... [More]
You can create screencasts (also known as viewlets) of Maximo to help your employees learn more about the product or to help them understand and complete complex tasks. Often, a company customizes Maximo and screencasts are a good way of providing company-specific information to your employees that is not available in Information Centers or other IBM platforms. A screencast is basically a recording of the computer screen, which can be produced and edited to create video demonstrations. Used correctly, screencasts can be an engaging and... [More]
If your company customizes Maximo, screencasts are a good way of providing information to employees about those customizations, especially when that information is not available in Information Centers or other IBM platforms. If you want to include a voice-over in your demonstrations, here are some best practices to help you deliver polished and professional audio. Choose a good microphone. USB microphones provide better sound, use fewer computer resources, and record far better audio than an analog microphone connected to your computer’s... [More]