You have probably noticed more embedded user assistance in
recent releases of the product. User assistance in the product helps you
complete tasks where you are working. We also provide an extensive library of
technical topics in the information center
and lots of great interactive blog and forum content here in Service Management
Did you know that you can add your own embedded content? You can even link from
any content (ours or yours) to information center topics! Here's how to make
these changes with Application... [More]
When was the last time you had something stuck on your face, or in your teeth – and nobody told you about it? After overcoming the embarrassement (woman) or insisting it was part of your fashion statement (man) – thoughts of ‘if I had only known’ may fly thru your mind. You may also have those same ‘if I had only known’ thoughts about the OEE, or Overall Equipment Effectiveness Report, delivered with Maximo. OEE is a metric often used in Manufacturing Industries. OEE is calculated by multiplying three components together, Equipment... [More]
Stored procedures are either a loved or hated feature of enterprise database technologies on the market today. They are usually loved by Database Administrators and hated by everyone else. Creating even a simple stored procedure can be a daunting task to an experienced database analyst. Yet, chances are if you are developing custom reports in Maximo, you may have access to a wealth of stored procedures and never realized you could use them to drive your business intelligence outputs until now! For the purposes of this write-up, the focus... [More]
I’m not sure how I got to work this morning. I remember getting in my car , putting my 2 travel coffee mugs in their cup holders, and then I pulled up to the IBM office into my favorite parking spot and walked to my cube . Auto Pilot? Hmmmm….I think its time to Explore a new route to work! On the topic of exploring, last week the OEE (Overall Equipment Effecitiveness) report was highlighted. This under-publicized, delivered report has unique drilldown capablities, uses hidden parameters and non-standard Maximo information. Another... [More]
If your company customizes Maximo, screencasts are a good way of providing information to employees about those customizations, especially when that information is not available in Information Centers or other IBM platforms. If you want to include a voice-over in your demonstrations, here are some best practices to help you deliver polished and professional audio. Choose a good microphone. USB microphones provide better sound, use fewer computer resources, and record far better audio than an analog microphone connected to your computer’s... [More]
You can create screencasts (also known as viewlets) of Maximo to help your employees learn more about the product or to help them understand and complete complex tasks. Often, a company customizes Maximo and screencasts are a good way of providing company-specific information to your employees that is not available in Information Centers or other IBM platforms. A screencast is basically a recording of the computer screen, which can be produced and edited to create video demonstrations. Used correctly, screencasts can be an engaging and... [More]
Maximo Mobile 7.5.1 has just recently been released and in
addition to being supported on Windows and Windows Mobile devices, it can now
be run on Android phones and tablets. This is great news for many clients who
have had trouble finding mobile devices they are happy with. Android offers a
number of options from ruggedized devices to phones and tablets. With this
Android support, we can also support voice to text data entry, taking pictures
with the camera and having them become attachments without having to leave the
application and... [More]
At IBM we often get asked about security vulnerabilities and
how our products are impacted. Did you know there is a pro-active step you can
take to stay informed? IBM has a community, similar to the Asset Management
one, where you can subscribe to security alerts and bulletins. Here you can
find IBMs response to all of the things that you may hear of on the news and
resources for improving security in your own organization.
Customers and outside organizations report possible issues to IBM and then
uses standards similar to the... [More]
In 2012, IBM introduced the IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In Feb 2013, we released updates to SmartCloud Control Desk, adding
more features, and another step towards the vision of a true control
center for your enterprise. Key new features include
Ability to set up an internal “enterprise app store” with automated backend fulfillment of the applications Map integration which enables ability to narrow down the geographic location of incidents and assign nearby resources “What-if” impact... [More]
An established Maximo Asset Management 7.5 deployment can be copied into multiple environments. This allows you to duplicate environments for the purposes of development, testing, and prototyping. You can refine best practices for your product in development and test environments. You can then apply the best practices to the production environment. A new document describing the cloning process for is available on the IBM Maximo Asset Management wiki . This document provides information on cloning a Maximo Asset Management 7.5 environment... [More]
One of Jakob Nielsen’s top ten rules for usability is: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Sometimes adding an additional field or section into an application can greatly improve the efficiency of your end users. You can add fields or sections to an existing user interface through configuration by using the Application Designer. Here’s a tutorial on adding a simple field into the user interface that was posted... [More]
The Middleware Installer for Maximo and other Maximo based products provides an option to install and configure IBM Tivoli Directory Server as an LDAP server for Maximo Security. Sometimes, it may be desirable to install and configure ITDS manually. This new Wiki page outlines a step by step procedure for installing and configuring ITDS for Maximo Security. You can also access the page at this shortened url: http://ibm.co/XtFE3U The procedure detailed in the wiki page includes steps on adding the required Maximo security users but can... [More]
They stack rocks higher in San Diego. Walking by the San Diego Pier while attending the fabulous FMMUG conference last week, I saw cairn rock sculptures over 10 feet high carefully being built.
Speaking of rocks…have you seen the new Maximo Report Wiki Site ….. and doesn’t it ROCK? Over 100 report wiki pages are available to you with virtual, detailed, dynamic information on a range of topics from report options, resources and... [More]
Have you noticed a new look and feel for the Maximo Asset Management
wiki? That's because we moved the wiki to the IBM Connections
platform. The URL for the Connections wiki is
http://www.ibm.com/developerworks/connect/IBMMaximoAssetManagement/ This wiki is being upgraded and will be in maintenance mode from Friday, April 12, until 9 a.m. EST on Monday, April 15. You will not be able to view the wiki during this period. After the upgrade, you'll notice new features and enhancements to the user interface. Bookmark the URL and check... [More]
The Nightmare of Accidentally Closed Work Orders
How do I stop my users from accidentally closing their work orders?
I had a user who accidentally closed 350 work orders, what should I do?
How can I un-close a work order?
I get these kinds of questions all the time. The problem here is closed work orders are closed. We have a closed status for a reason. Its meant to say this work order is done and I don’t want anyone making any more changes to it. But what about human error? People... [More]