I want to share some of my real world customer support cases from my role at IBM as a Level 2 Support Engineer. A former manager of mine used to interview candidates for technical support jobs by asking them, "Are you running FROM something, or are you running TO something?". There are many good answers to this question, but I've always considered myself to be running TO my various positions in technical client support. I believe that my job is to help other people do THEIR jobs. I want to use this forum to... [More]
So you and your team are ready to make the leap on to the next release of Maximo or SCCD but, there is that looming concern about what is going to happen when you flip the "ON" switch on your go-live date. Will it work? Will performance be acceptable? or will you have to find a safe house to hide from the angry mob of users that can not use the system? You are not alone. Those are the type of questions that keep every Project Manager and System Implementer up at night.
Through collaboration with some of our... [More]
Last week in part one of my two-part Pre-Implementation Planning for Building a Maximo / SCCD Organization discussion we talked about the considerations that need to be made to be successful in planning out your organization. In today's discussion we'll look at some of the types of questions that you as a planner should be asking of your teams and why.
Here's a few questions to get you started:
Is there any need to limit users in one part of your business from seeing or updating data in another part of your... [More]
In a few short weeks, Pulse 2014 will be held from Feb 23-26 at the MGM Grand in Las Vegas! Pulse is an amazing opportunity to network with other clients, business partners and IBMers and learn more about existing and new features, and meet 1-1 with experts to get all your questions answered.
Maximo will be featured under the 'Smarter Infrastructure' or SI Track . So if you are looking for information, sessions or people to talk about Maximo - heads towards SI!
To get the most out of... [More]
You can modify WO details in Scheduler application through “Modify Work Details” right click action.
This action is applicable for both single and multiple selected work orders.
If you want to add any new (even custom) fields to this dialog to update a related work order you may want to consider the following steps.
ABC attribute (field) there could be an out of the box WO attribute (field) or a custom attribute (filed).
Steps below are for the custom attribute. Skip step 1.1 for the existing WO... [More]
It might be that you want to add some custom “right click” actions to gantt view in one of Scheduler, Graphical Assignment, or Graphical Crew Manager applications.
To do so you need:
1. Register an action: insert a new record into skdaction table.
insert into skdaction ( skdobjectname , objectname , appletactclass , skdactclass ,title,remark, actionname , ismenubased , skdactionid , multirec , dlgname , menuorder , usewith ) values ('SKDACTIVITY','WORKORDER',' com .... [More]
1. Java code
In Maximo java classes we don't always use the right method to get the unique id value: it always has to be getLong("<uniqid>") .
In the recent code you may find getInt (mostly), getDouble, or even getString to get the unique id value, which can lead to run time errors (and PMRs) in the future (we already fixed (and hotfixed) many issues happening because of that).
Sometime in MAXATTRIBUTE table we don't have sameas definition... [More]
A few years ago at the Pulse conference in Las Vegas I presented on the topic of Organizational Planning in Maximo. I focused on the importance of thinking about how to define many of the entities that make up an organization such as sites, locations, assets, financial structure business process etc. I decided to revisit this topic after talking with clients over the last few years who have "painted" themselves into a corner by defining these entities incorrectly.
One of the things that I... [More]
Originally held on January 14th, 2014 at 11:00 AM ET, US
Access the Q&A Forum from this webcast
Maximo Scheduler has evolved from a basic work order planning and scheduling tool to a comprehensive work management solution with smart schedule planning, intuitive graphical assignment, dispatching, real-time communication capabilities that help our clients gain efficiencies, and lower operational costs. A special emphasis will be on the new capabilities that have been added to the... [More]
A lot of people add new domains to fields in Maximo Base Services and want to know if they can also be added to Maximo Mobile.
The answer to that is yes, I will outline the steps I have performed to add a new field and domain to the asset screen in the Mobile Asset Manager application.
The prerequisite is to have added a new attribute or use and existing attribute in Database Configuration, Add a new domain in Maximo using the Domains Application You will also want to use Application Designer to add the field to... [More]
Hi there, I decided to check in and throw my 2 cents out there on a topic that I think a lot of people might benefit from and that's using Escalations in Maximo.
The Escalations application first came onto the Maximo scene with version 6 and has developed
into a powerful and extremely useful tool that can help to solve many problems.
In Maximo 7 and beyond, escalations can be used against pretty much any Maximo object.
There are many very helpful uses for escalations.....
- Monitoring /... [More]
This webcast will be held on January 14th, 2014 at 11:00 AM ET, US
Maximo Scheduler has evolved from a basic work order planning and scheduling tool to a comprehensive work management solution with smart schedule planning, intuitive graphical assignment, dispatching, real-time communication capabilities that help our clients gain efficiencies, and lower operational costs. A special emphasis will be on the new capabilities that have been added to the Maximo Asset Management Scheduler 7.5.2... [More]
Welcome to IBM Cloud and Smarter Infrastructure's (Tivoli) CCMDB, Maximo Asset Management, Service Request Manager, and SmartCloud Control Desk newsletters. These communications are designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.
Maximo Anywhere 7.5 includes apps to be built and deployed to Worklight Server. These apps can be deployed with Worklight Studio or to either WebSphere Application Server Liberty profile or WebSphere Application Server full profile.
To assist with your app deployment, a number of topics are available in the Maximo Anywhere 7.5 information center:
App deployment proces s - Provides a summary and a diagram of the components that are required for Maximo Anywhere app deployment.
Deployment option s - Provides an overview of the... [More]