Dear IBM Data Replication Client,
This is to inform you that as of July 15 2018, we have successfully transitioned IBM Data Replication to our new Support Community, along with your case history and any active cases.
The move to this new support experience should be seamless for you – and it will continue to evolve and become richer over time. We invite you to view the following quick videos which provide an overview of the initial experience.
Introducing the IBM Support Community: Search https://mediacenter.ibm.com/media/t/1_hjcvgybl
IBM Support Community: Open And Manage Cases https://mediacenter.ibm.com/media/t/1_47uqs38j
Introducing the IBM Support Community: Forums https://mediacenter.ibm.com/media/t/1_dnpmr6oi
Among other improvements, we’re incorporating IBM Watson technology to provide a “one-stop shop” for Customer Support related information for Data Replication. We know you may have other IBM products; those will also be migrating to this new experience over time.
Within the new Support Community, self-service capabilities will be available to allow for better ease of use. They include:
Ability to attach documents for review by Support
Simplified search capability to view ticket history and knowledge base artifacts
As an added level of security, future notifications about case updates will include a secure link to your case (rather than actual case updates, to prevent unauthorized viewing of your case).
You can continue to use the same phone numbers, email addresses, and URLs you use currently. The existing access methods will seamlessly connect to the new Support Community, once you select Data Replication as a product. Alternatively, you can access the new Support experience directly by following these steps:
1. Go to www.ibm.com/mysupport, where you can select your Product from the list.
2. For a personalized experience, log in with your IBM ID.
If you do not have an IBM ID, you can go here to sign up for one: https://www.ibm.com/account/us-en/signup/register.html.
If you experience a problem with the portal (such as a login issue, etc.), we are here to help. Submit your issue via our Support Community by clicking “Provide feedback” and someone will get back to you as quickly as possible.
We hope you enjoy the enhancements of this new IBM support experience and always welcome your feedback.
IBM Data Replication Support team.