Updated by Bill Wentworth: September 12, 2012 The way that IBM Support works on addressing customer issues with the product, is through a problem ticketing system where each issue is logged as a P roblem M anagement R ecord (PMR).  WebSphere Process Server and IBM Business Process Manager Support adheres to this process. There are a few best practices that should be followed when opening/ managing PMRs with WebSphere Process Server or IBM Business Process Manager Support. First , IBM provides a couple ways to open a PMR.  The most popular way... [More]

Tags:  problem pmr report