A few weeks ago on this blog, we announced the first Beta release of IBM Support Assistant 5.0 - the start of a new generation of troubleshooting tools using a cloud-based architecture to deliver maximum flexibility and power. This initial release was provided in the form of a set of files for a J2EE enterprise application that you could deploy in your own pre-existing WebSphere Application Server. Today, following the announcement of the WebSphere Liberty Profile , we are proud to offer a second option for installing IBM Support Assistant 5.0:... [More]

Tags:  isa beta support

By Daniel Julin We are happy to announce the availability of the first full beta release of IBM Support Assistant 5.0. You can find a more complete description, download and installation instructions at http://www.ibm.com/support/docview.wss?uid=swg27024922 . Many thousands of you have been using IBM Support Assistant 4.x over the last several years, to help streamline various troubleshooting tasks such as collecting diagnostic data and analyzing that data using a library of problem determination tools. One of the limitations... [More]

Tags:  isa tools

One of the best things about the IBM Impact conference is the opportunity to meet some of the IBMers that develop and support the products that you use in your business. Another huge benefit is that you can give them your feedback! Come meet Jim McVea and Daniel Julin at #IBMImpact and see what the IBM Support Assistant (ISA) has to offer and get a glimpse into the plans for the future of ISA. It's your chance to provide input and feedback on a new concept for ISA! Each session is limited to 20 participants, but the session will be repeated 4... [More]

Tags:  ibmimpact isa support feedback impact assistant

    My name is Francis and I have been working with WebSphere Process Server for the last 4 years. As a person working in the support field, it always surprises me the time it takes just to gather all the requested information before investigation of a problem can start. I have seen PMR's go for a week even before the start of investigation due to the back and forth communication between clients and engineers trying to collect the correct set of data needed. Although this tool has been out for a while now, many of our clients are not aware of... [More]

Tags:  lite pmr trace mustgather logs isa