How your morning routine helps build better business processes
MartinKeen 1200007VU3 Visits (6017)
Structured processes are easy to model in business process management. One activity leads to another in a predictable way. But what about unpredictable, unstructured processes? Organizations frequently face these kinds of issues, and often do not pursue business process management as a viable solution for their business needs because of concerns about the cost of process discovery and confusion about the order that activities occur in each process instance.
In my blog post entitled, Modeling the out-of-the ordinary in a business process, I discuss how out-of-the-ordinary processes (known as ad hoc) can be measured using the ad hoc spectrum. We can use events to help identify when ad hoc activities occur and to better understand how we can incorporate them into more structured processes.
The morning routine
We'll observe the behavior of three separate people. Here are the results from a given day:
Even from this basic set of information, we can make the following observations:
Let's observe an additional factor – the element of time. Knowing exactly when things happen, in addition to the order, is a key piece to this approach. Here's the morning routine with start times.
We can now make some additional observations:
Just from making these basic observations, we can start to create a more structured business process to model the morning routine by incorporating rules and sequencing. You can gain visibility and efficiency simply by observing what is already taking place. Then, you can possibly react to certain instances where the time between steps is longer than normal. In addition, this reaction can be done without changing the way the current process is running.
Embracing ad hoc activities into business process management
For more information about incorporating ad hoc processing into business process management, see the IBM Redpaper publication entitled, Empowering your Ad Hoc Business with IBM Business Process Manager.
Martin Keen is an IBM Redbooks Project Leader. He works with technical experts to create books, guides, blogs, and videos. Follow @MartinRTP on Twitter. Do you have comments on this blog? Leave us comments below and we will respond as quickly as possible.