IBM Support Assistant Lite for Websphere Process Server
FrancisWan 060001Q83P Visits (3000)
My name is Francis and I have been working with WebSphere Process Server for the last 4 years. As a person working in the support field, it always surprises me the time it takes just to gather all the requested information before investigation of a problem can start. I have seen PMR's go for a week even before the start of investigation due to the back and forth communication between clients and engineers trying to collect the correct set of data needed.
Although this tool has been out for a while now, many of our clients are not aware of it. This tool can be used for future PMR's to help expedite the log collection process. ISA Lite is a very easy tool that does not require any installation and is run from your unzipped location. You can download this tool at:
IBM Support Assistant Download
Once downloaded and extracted to a location, you can run this tool and it should be very straight forward on how to use it. You may need assistance from support on which collector to choose but once you know which collector to use, you can go ahead and run the tool and it should gather everything we need for our initial investigation. Since there is no installation and it is very light weight, it can be used to gather information from all types of environments from development to production and works with all versions of WPS.
A small investment of 10 minutes of your time to setup ISA Lite can save you days of information gathering since everything is automated; all the tool needs is some input from the user such as which server to collect from. Give it a try!
Please note that this collector does not gather the versioninfo.txt or the project interchange file.