By Daniel Julin
We are happy to announce the availability of the first full beta release of IBM Support Assistant 5.0. You can find a more complete description, download and installation instructions at http://www.ibm.com/support/docview.wss?uid=swg27024922.
Many thousands of you have been using IBM Support Assistant 4.x over the last several years, to help streamline various troubleshooting tasks such as collecting diagnostic data and analyzing that data using a library of problem determination tools.
One of the limitations of IBM Support Assistant 4.x is that it requires the installation of a special application on each user's desktop, and it does not allow for easy sharing of resources, files and tools among multiple users.
With IBM Support Assistant 5.0, we want to address these concerns by adopting a cloud-based approach. IBM Support Assistant 5.0 is structured as a web application running in WebSphere Application Server. Multiple clients can connect to the application remotely, through their browser. Of course, you can also install the whole system locally, and use it as a private desktop application if you prefer.
In addition to providing this new cloud-based architecture, we anticipate that IBM Support Assistant 5.0 will serve as a solid foundation for the future evolution of troubleshooting tools and services within the IBM software family. We look forward to providing many new useful functions, through future updates to this initial Beta.
Please try this out, and send us feedback through this blog, through the Feedback link in the application itself, or by speaking with your IBM Support representative.