What is important when monitoring IBM Business Process Manager at the infrastructure level?
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In my customer engagements, I am often asked the following questions:
For monitoring to work, agents must be installed on the server that will communicate with a tool for generating alerts and record values. Usually the client already has the tools for monitoring the infrastructure but they do not know what metrics are important to collect for IBM Business Process Manager, what the thresholds are, and what action to take in case an incident happens. Therefore, you need the IBM professional at the customer site to provide this kind of information and so you can customize your dashboards with the information provided.
Normally, because the IBM Business Process Manager is based on the WebSphere Application Server, we always get the same metrics as used on the application server. To ensure the smooth operation of servers and anticipate potential problems, monitoring is important.
The following elements should be monitored in large areas:
The application monitoring cycle should be monitored from the test to the production environment.
It is essential to consistently monitor the environment in order to obtain subsidies for a more accurate diagnosis of any problems or even to prevent problems from occurring.
At the same level of importance as metrics and indicators, you must have an action plan that must be followed to mitigate the risks, avoid delays when problems occur, and to ensure the business continuity.
Providing the IT operational team with the correct knowledge and expertise is crucial when an outage occurs. Thus, we can provide the operational department with some information so that they can restore the service and contact the responsible party for the system or application to help to figure out what happened. The operations team should always have the following information:
The advantages of having a plan for availability of the service are huge, including, but not limited to, the following benefits:
I am interested in your comments. What additional metrics are used for monitoring your IBM Business Process Manager environment?
For more information, refer to the IBM Redbooks publication entitled, IBM
This blog was posted on May 13, 2013 by Bill Wentworth on behalf of Victor Paulo Alves De Almeida (pictured above). Victor is a WebSphere IT Specialist and is based out of Brasilia, Brazil.